Senior ServiceNow Analyst HRSD

Job Description:

Job Description: ServiceNow Technical Consultant

Key Responsibilities:

• Lead the design and technical implementation of ServiceNow HRSD solutions including HR Case Management Employee Service Center and Knowledge Management.
• Collaborate with functional and business teams to gather requirements design workflows and ensure successful solution delivery.
• Configure and customize ServiceNow applications using UI policies client scripts business rules flow designer and integrations.
• Develop and maintain technical documentation including design specifications process flows and implementation plans.
• Ensure solutions align with established ServiceNow architecture and governance frameworks.
• Provide technical guidance mentorship and best practice recommendations to junior consultants and project teams.
• Support testing troubleshooting and performance optimization activities.
• Stay current with new ServiceNow releases features and HRSD enhancements.

Required Skills and Experience:

• Bachelors degree in Computer Science Information Technology or related field.
• 5 years of experience with ServiceNow platform development and administration.
• Proven experience delivering end-to-end HRSD implementations.
• Strong knowledge of ServiceNow modules: HR Case Management Employee Service Center Knowledge Management and Integration Hub.
• Proficiency in JavaScript Glide API Flow Designer REST/SOAP Integrations and ServiceNow best practices.
• Excellent communication documentation and client-facing skills.

Required Skills and Experience:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist HRSD
• Experience with other ServiceNow products (e.g. ITSM ITOM ITBM GRC or CSM)
• Exposure to Agile methodologies and project delivery frameworks.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities and meet deadlines.
• Collaborative mindset and strong stakeholder engagement skills.
• Self-motivated with a passion for continuous learning.

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