Head of Platform Growth

About Us:

At Parafin were on a mission to grow small businesses.

Small businesses are the backbone of our economy but traditional banks often dont have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on.

We partner with companies like DoorDash Amazon Worldpay and Mindbody to offer fast and flexible funding spend management and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets underwriting servicing compliance and customer service for our partners.

Were a tight-knit team of innovators hailing from Stripe Square Plaid Coinbase Robinhood CERN and more all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC Notable Capital Redpoint Ventures Ribbit Capital and Thrive Capital. Parafin is a Series C company and we have raised more than $194M in equity and $340M in debt facilities.

Join us in creating a future where every small business has the financial tools they need.

About the Position

Parafin is seeking a seasoned customer success leader to serve as our Head of Platform Growth. You will be responsible for the team that launches new platforms and grows revenue for Parafin in a timely and predictable manner. This individual will grow top-line revenues through the implementation of scalable repeatable structured systems and processes. You will partner with our accounts to grow Parafins services and directly contribute to the growth of the small businesses our platform partners serve by leading the team that will manage Parafins accounts. If you are a customer-oriented individual who would enjoy working on products that help small businesses and thrive on creating win-win-win solutions for partners/merchants / Parafin come join us!

What Youll Be Doing:

• Inspire motivate coach and grow the Platform Growth/Success team; the team responsible for post-sale onboarding engagement retention and growth of our strategic platform customers

• Serve as a strong senior business leader and customer partner to Parafins accounts and to drive usage and expansion within accounts in the form of increasing loan origination and product expansion identify new strategic opportunities to improve marketing drive new product adoption and integration and unlock incremental user segments to help partners grow.

• Ensure Parafins portfolio of accounts is healthy including capital origination performance product adoption and customer satisfaction.

• Set and deliver on KPIs for Partner Growths accounts and conduct preliminary diagnosis on issues that may impact growth and account health. You will coordinate with internal teams and partners to help growth stay on track.

• Share customer feedback and insights with Product Engineering Support and Platform Partnerships to empower and inform improvements to the Parafin partner experience. Partner with internal senior leadership as the voice of our customer.

What Were Searching For:

• 5 years of experience managing customer success or partnership teams preferably focused on the enterprise segments.

• Experience in a client-facing role managing multi-threaded relationships for Enterprise accounts for a technical or financial product. Demonstrated ability to build deep and influential relationships with partners up to the C level.

• Proven track record of achieving revenue-based targets and goals and driving account expansion.

• Experience working with cross-functional teams to solve account issues and drive partner experience improvements.

• Excellent operational communication collaboration and analytical abilities

• Dynamic and strong partner growth execution mindset with a passion and commitment to both understand and successfully navigate our rapid growth.

• Track record of recruiting developing and retaining high-performing customer success managers.
  

We Prefer If You Have:

• Experience in payments embedded finance or usage-based sales.

• Familiarity with working on API-driven and other technical products

What We Offer

• Salary Range: $285k - $310k (OTE)

• Equity grant

• Medical dental & vision insurance

• Unlimited PTO

• Work from home flexibility

• Commuter benefits

• Free lunches

• Paid parental leave

• 401(k)

• Employee assistance program

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please contact us.

Required Experience:

Director