At Suncorp New Zealand were committed to doing right by our customers and communities. Were looking for an experienced Quality Assurance Advisor to play a key role in strengthening our process assurance capability and supporting effective risk management across the business.

About the role

As a Quality Assurance Advisor you will support the design delivery and ongoing operation of Process Quality Assurance (QA) activities across Suncorp New Zealand. Youll provide assurance that business processes are operating as intended with a strong focus on managing compliance risk and material operational risk.

Working closely with Risk Owners first-line leaders and QA partners (both onshore and offshore) youll deliver meaningful insights support corrective actions and help drive continuous improvement across our quality assurance programme.

What youll be doing

• Supporting the rollout and day-to-day operation of Process QA activities across the business
• Developing maintaining and reviewing Process QA criteria in collaboration with Risk Owners and QA Activity Owners
• Conducting QA reviews (and coaching offshore teams) in line with approved criteria sampling methodologies and QA standards
• Producing QA insights and analysis packs that highlight trends adverse outcomes and potential incidents
• Facilitating calibration and peer review sessions to ensure consistent application of QA criteria
• Identifying escalating and managing potential incidents in line with incident management standards
• Supporting effective QA action management including tracking and validating completion of actions
• Providing value-adding coaching and feedback to identify training needs control gaps and improvement opportunities
• Contributing to continuous improvement initiatives across QA processes criteria design and assurance coverage
• Supporting training accreditation and capability uplift for onshore and offshore QA teams
• Championing strong risk management practices governance and controls in all QA activities

What were looking for

• A tertiary qualification or relevant industry qualification (e.g. ANZIIF) is desirable
• 3 years experience in quality assurance audit compliance risk control testing or process optimisation
• Experience within insurance or regulated financial services environments is highly advantageous
• Strong knowledge of quality assurance methodologies and risk-based testing approaches
• Ability to interpret and apply regulatory and compliance requirements to assess processes and controls
• Advanced analytical skills including the ability to identify trends root causes and control weaknesses
• High attention to detail when reviewing assessing and reporting QA outcomes
• Confident communicator with the ability to explain findings clearly and constructively challenge where required
• Strong stakeholder engagement skills and a collaborative working style
• Proven ability to manage competing priorities and deliver work to defined cadences and deadlines

If youre passionate about quality risk and continuous improvement and enjoy working with people to drive better outcomes wed love to hear from you.

Apply now and be part of shaping strong safe and resilient processes at Suncorp New Zealand.

Advertised: 14 Apr 2026 New Zealand Standard Time
Applications close: 28 Apr 2026 New Zealand Standard Time