Senior UX Researcher

About us.

Were the team behind digital retailer Very.

Our purpose helping families get more out of life powers everything we do.

And we want our people to get more out of life too! If youre high-performing ambitious and make the most of every opportunity we want to hear from return youll enjoy heaps of flexibility great perks and benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.

If you love making a difference youll love making it sparkle for millions of Very customers.

About the role.

As aSenior UX Researcher you will partner closely with product teams in DCX and the wider business to deliver impactful user research that informs design and product your own research projectsfrom discovery through evaluation and support the broader research practice by sharing your knowledge and best practices.

This role balances hands-on research execution with mentoring junior team members and collaborating with product designers to ensure insights are deeply embedded in the product development process-across web native mobile apps and other digital touchpoints.

Key Responsibilities

Research skills & methods

• Plans and runs mixed-method research studies independently adapting methods to fit the question.

• Designs and conducts studies that include accessibility considerations and involve users with access needs.

• Utilises tools such as MazeUserTestingSurvicate and Fable to gather insight.

Analysis & synthesis

• Interprets and synthesises findings into clear actionable recommendations.

• Applies critical thinking to avoid bias and ensures insights are grounded in evidence.

Strategic focus

• Understands how research fits within the wider product strategy and business goals.

• Helpsidentifykey user problems and prioritises research accordingly.

Technical & business understanding

• Works closely with product teams to integrate research into agile workflows.

• Collaborates effectively with engineering and design to support technical feasibility and accessibility.

Leading influencing & communication

• Communicates findings clearly and persuasively to a variety of stakeholders.

• Facilitates workshops and co-creation sessions to embed user-centred thinking.

Collaboration & culture

• Shares knowledge and supports skill development within the team.

• Promotes inclusive research practices that reflect user diversity

Self Management

• Manages multiple projects effectively balancing detail with delivery.

• Proactively seeks feedback and learning opportunities.

What you will need to be successful

• Experiencedelivering UX research influencing product decisions.
• Skilled in qualitative and quantitative research methods.
• Experienced in accessibility research and working with users with access needs.
• Proficient with research tools such as MazeUserTestingSurvicate and Fable.
• Excellent communication and storytelling skills.
• Ability to work independently and collaboratively.
• Experience mentoring or supporting junior researchers or product designers.
• Comfortable working in agile product teams.
• Curious adaptable and committed to continuous learning.

Some of our benefits.

• Flexible hybrid working model
• Inclusive culture and environment check out our Glassdoor reviews

• 1000 flexible benefits allowance to suit your needs
• 30 days holiday bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on

• Matched pension up to 6%
• More benefits can be foundon our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly and if successful in securing this role you may be required to undertake a credit CIFAS and DBS check.

What happens next

Our talent acquisition team will be in touch if youre successful so keep an eye on your emails! Well arrange a short call to learn more about you as well as answer any questions you have. If it feels like were a good match well share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two-stage interview process for this position:

1st Stage A 30-45 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to learn more about the role and ask any questions you may have.

2nd Stage A one-hour formal onsite task interview where you can expect both competency and technical questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If youd like to know more about our interviews you can find out here.

Equal opportunities

Were an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Can you also do me a favour and update any current adverts with the new About Us section and weve got a new D&I copy.

About us.

Were the team behind digital retailer Very.

Our purpose helping families get more out of life powers everything we do.

And we want our people to get more out of life too! If youre high-performing ambitious and make the most of every opportunity we want to hear from return youll enjoy heaps of flexibility great perks and benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.

If you love making a difference youll love making it sparkle for millions of Very customers.

Diversity inclusion and equal opportunities

Werebuilding a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We dont discriminate based on age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply interview or perform a role let us know via Well be happy to support you.

Were proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

Required Experience:

Senior IC