Principal Innovation Architect

Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.

Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

We are seeking a Principal Innovation Architect to serve as the next-generation commercial platform innovation function within IT with a strong focus on modernizing monetization and customer interaction models. This role will define and evolve a Common Services layer that sits between commercial platforms and our products enabling scalable reusable capabilities that accelerate revenue growth and operational efficiency.

The ideal candidate combines deep commercial systems expertise with a demonstrated ability to rapidly learn evaluate and master new technologies as needed to define architectural building blocks. Emerging technologies including AI are leveraged pragmatically as accelerators to achieve measurable commercial outcomes.

Key Responsibilities

• Define and evolve the Common Services architecture to enable modern monetization and customer lifecycle capabilities across commercial systems
• Focus on commercial leverage including:
• Consumption-based and usage-driven models (wallets entitlements metering)
• Flexible licensing and packaging strategies
• Scalable order-to-cash and fulfillment integration patterns
• Lead POCs and pilots that validate new commercial capabilities before broad adoption
• Design architectures that modernize customer engagement including in-app experiences and integrated support journeys
• Apply AI selectively and pragmatically to:
• Reduce friction in commercial and support processes
• Automate repetitive operational workflows
• Improve responsiveness and personalization in customer interactions
• Partner closely with Marketing Go-to-Market web integration and data teams to drive end-to-end commercial outcomes
• Translate business strategy and industry trends into reference architectures patterns and guardrails
• Act as a trusted advisor to delivery teams helping them make sound architectural and technology decisions
• Communicate complex ideas clearly to technical and non-technical stakeholders including senior leadership
• Rapidly learn assess and internalize new technologies platforms and frameworks to determine their applicability within the Common Services architecture
• Define foundational building blocks for Common Services by synthesizing industry trends vendor capabilities and internal constraints
• Lead time boxed technology explorations and POCs to validate feasibility scalability and commercial impact
• Distill complex or emerging technologies into clear architectural patterns and guidance that can be adopted by delivery teams

Required Qualifications

• 10 years of experience in enterprise platform or solution architecture with strong commercial systems exposure
• Deep experience with commercial platforms especially Salesforce and modern web architectures
• Strong understanding of software industry commercial processes including:
• SaaS on-prem and hybrid delivery models
• Licensing entitlements Software Distribution and renewals
• Order fulfillment and order-to-cash flows
• Customer support and service ecosystems
• Proven track record of leading POCs or innovation initiatives including rapid onboarding to unfamiliar technologies in service of business outcomes
• Hands-on architectural experience with APIs integrations identity and data platforms
• Proven ability to quickly learn and master new technologies and apply them effectively to define platform building blocks and architectural patterns
• Ability to operate effectively in ambiguous evolving problem spaces
• Strong influence and communication skills without formal authority

Preferred Qualifications

• Experience designing or supporting usage-based billing wallets or consumption platforms
• Exposure to AI-enabled capabilities (e.g. AI agents intelligent automation in-app support analytics-driven insights)
• Familiarity with event-driven architectures and microservices
• Experience working closely with commercial GTM or revenue operations teams
• Background spanning both enterprise IT systems and product-adjacent platforms
• Proven ability to quickly learn and master new technologies and apply them effectively to define platform building blocks and architectural patterns

Success Metrics

First 90 Days

• Rapidly ramp up on existing commercial architecture and constraints
• Identify gaps and opportunities in current monetization capabilities
• Learn and evaluate relevant emerging technologies to define initial Common Services building blocks
• Launch 12 high impact POCs

By 180 Days

• Rapidly ramp up on existing commercial architecture and constraints
• Identify gaps and opportunities in current monetization capabilities
• Learn and evaluate relevant emerging technologies to define initial Common Services building blocks
• Launch 12 high impact POCs
• Influence roadmap and platform decisions across commercial systems

By 12 Months

• Common Services capabilities adopted across multiple initiatives
• Tangible improvements in monetization flexibility customer experience or operational efficiency
• Recognized as the go-to architectural authority for commercial innovation

Working Model

• Location: United States based on Boston MA
• Work Model: Hybrid with strong collaboration across teams
• Travel: Limited as needed for key planning or architecture workshops

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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