GSOC Lead

Who We Are Looking ForAs the Global Security Operations Center (GSOC) Lead you will oversee and lead the GSOC team to deliver unparalleled security services ensuring operational excellence and adherence to the highest industry standards. This role requires a strategic vision and a commitment to continuous improvement focusing on quality assurance client relationship management strong communication time management attention to detail and team You Will Work OnGSOC Leadership and Team Development: Lead inspire and manage a team of highly skilled security professionals. Promote a culture of excellence discipline innovation and continuous learning. Mentor and develop staff to ensure they meet the highest standards in security Vision and Operational Oversight: Work with stakeholders to day-to-day operational conditions & execute the GSOCs evolving strategic vision aligning it with the companys global security strategy. Ensure seamless 24/7 operations focused on threat detection risk assessment and incident response maintaining the highest level of Relationship Management: Establish and maintain positive relationships with clients ensuring all communications are professional and addressing any concerns promptly to ensure resolution is Management:The GSOC Lead must manage assigned projects from inception to completion ensuring that all deliverables are completed on time within budget and to the clients and Crisis24s satisfaction. They must also provide regular project updates to the client and Crisis24s management Assurance and Continuous Improvement:Oversee the quality of work performed by the team conducting regular audits and providing feedback to enhance performance. Continuously evaluate and improve GSOC processes and procedures to increase efficiency and Protocols and Crisis Management:Establish and enforce stringent security protocols and develop comprehensive crisis management plans. Lead the team in managing critical incidents effectively to minimize and Security Program Development:Stay informed on security technology & best practices and make benchmarking & optimization recommendations to our client to assist in meeting or exceed industry standards for safety & Analysis and Global Coordination:Assist in conducting & coordinating OSINT research requests and event/risk assessments to increase the clients awareness on threats & safety Updates and Personnel Issues:Review and implement procedural updates based on team feedback. Address and support personnel issues maintaining privacy and providing guidance to enhance work performance. They must also provide feedback to the Crisis24 Regional Director & Director level leadership for HR escalations and ensure that employee privacy is and Communication: Provide detailed reports to senior management and clients with insights metrics and recommendations to enhance security measures. Ensure effective communication channels are : Input & triage weekly pay & monthly expense report information ensuring all payroll transactions are accurate with the live schedule. Escalate & help resolve any identified payroll discrepancies in a timely & Coverage:The GSOC Lead must master navigating Crisis24 administratively triaging requests to the appropriate stakeholder to support employee needs. The GSOC Lead must make arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent. They must also communicate with Crisis24 and client management as appropriate on schedule You Will Bring equivalent military experienceHave an interest or direct experience in the following: Executive Protection Intelligence Operations Critical Incident Management or Corporate SecurityMustbewell-versedincurrenttechnologiesandopen-sourcesearchmethodologiesMust be a competent user of Microsoft Suite Slack and other similar toolsMust be willing to sign an NDA and maintain strict confidentialityMust be able to communicate effectively both verbally and in writingAbility to maintain a professional demeanor during stressful situationsMust be able to quickly adapt and excel in dynamic situationsDemonstrated organizational and time management skillsSuccessful client management experienceA demonstrated history of effective conflict resolution skillsMaintain composure in dealing with authorities executives clients staff and the public occasionally under conditions of urgency and in pressure situationsAbility to attend training events that fall outside normal work hoursAbility to work 8 to 12-hour shifts both days and nightsExperience working with Genetec (CCTV/Alarm Monitoring)is strongly preferred Work environment This job requires the physical and mental capacity to effectively perform all essential addition to other requirements the job may include the and meet company standards for background and reference checks and drug tests if requiredExposure to sensitive and confidential informationRegular computer usageAbility to handle multiple tasks concurrentlyManual dexterity required for occasional reaching and lifting of small objects and operating office equipmentMust be flexible with the ability to work evenings odd hours and weekends with little notice