Services Consultant 260311-23

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

To enhance the global services team we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Bangalore office. This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional courteous and customer service focused attitude at all times.

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment we want to speak with you.

Experience/Qualifications

• 3 years applicable experience managing technology implementations utilizing software tools
• 1 years of MSP Experience preferred
• Knowledge of CRM ERP PSA and RMM software and markets
• Good Knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best-practice skills
• Experience with Routing Switching & Firewall/Edge technologies
• Working knowledge of Virtualization solutions such as VMware Hypervisor

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseyas IT Complete Suite of solutions (including PSA RMM IT Glue and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessment of partner needs explain the product features and functionality and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end-users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Non-Technical Skills Requirements

Excellent oral written communication and presentation skills using products such as MS PowerPoint Excel Project Plans
Strong attention to detail with data-centric approach to key success factors
Self-motivated decisive with the ability to adapt to change and competing demands.
Proven team player
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Demonstrate the ability to present complex technical material to both technical and non-technical customers.

Preferred Skills / Certifications

Bachelors degree in computer science or equivalent experience

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.