IT Business Analyst

This role acts as the primary bridge between business stakeholders and technical teams translating business needs into clear functional requirements and user stories.
Supports product owners SMEs engineers and architects in solution design prioritization and agile delivery.
Performs scrum master duties including sprint planning backlog refinement and ensuring shared understanding of acceptance criteria.
Oversees testing UAT signoff and risk escalation to ensure highquality productionready delivery.
Applies strong business analysis data-driven insights and stakeholder influence to drive endtoend project outcomes.

Key Responsibilities:
Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams
Support product owner SME (Subject Matter Expert) engineers and architects in solutioning conversations ensuring optimum leverage in underlying components while meeting business needs
Conduct prioritization with product owner
Play scrum master role and perform sprint planning
Ensure squad members have accurate understanding on user stories and acceptance criteria
Ensure delivery (code/product) is adequately tested to an acceptable standards
Ensure UAT sign off is secured for deployment into production
Use data to elaborate and justify
Escalate risks and issue as necessary

General Accountabilities:
Work independently on tasks identified in the job profile with minimal guidance or oversight
Develops a strategy / plan for project or program execution and actively manages its deployment

Behaviors & Interpersonal Skills:
Convert data into business information and conveys context when providing technical guidance
Influences peers and immediate supervisors to mitigate conflict and builds consensus in leading projects

Job Functional Knowledge:
Possesses depth of technical and functional knowledge outlined in the corresponding job profile and knowledge of related job disciplines that are closely related to their role
Stays abreast of advancements in their technical field and can identify and apply these changes in their own work environment

Standard of Work:
Straightforward tasks likely to be completed to an acceptable standard
Works within defined guidelines and policies with less direction based on project and program priorities

People Leadership & Autonomy:
Accountable for own work and may provide process and/or work standards advice within the team and/or area of specialty
Support in leading projects or work streams and contributes to theirs planning
Provides guidance to junior members of the team as well as gains guidance from their supervisor(s)

Problem Solving:
Independently applies problem-solving abilities and exercises judgement to address business requirements

Context & Business Knowledge:
Understands the essential business or functional factors and how they influence ones own domain
Demonstrates general knowledge of the organization its business processes

Impact:
Impacts a range of operational project or service activities within own area that may have ultimate influence on the organization

Job-specific Accountabilities:
Interprets and documents business and functional requirements
Research and documents issues involving workflow procedures and processes
Analyzes data and develops creative solutions
Coordinates recommended process changes enhancements and product implementations including test plans to ensure successful implementation
Collaborates with Engineering and Architecture teams to create detailed system maps illustrating the flow of data processes and interactions within existing and proposed systems
Translates business and user requirements into Epics Features and User Stories
Facilitates the design sessions with the project implementation team
Determines the acceptance testing framework and standards to assess completed projects
Assists in translating User stories and use cases into test conditions and expected results for product performance and user acceptance testing
Conducts review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools
Evaluates and recommends technological solutions that align with business needs and industry leading practices
Facilitates communication between business stakeholders and technical teams throughout the project lifecycle
Collaborates with development teams to ensure successful implementation of system enhancements or new solutions

Technical and Functional Knowledge
In-depth understanding of business analysis principles and methodologies and technological systems
Good understanding of the group function including product offerings and service and management structure
Understanding of system design and analysis and user testing
Experienced using business analysis tools and techniques
Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels
Understanding of relevant software development methodologies
Familiarity with enterprise-level systems and applications

Skills
Project management
Workflow design
Stakeholder management
Data analytics
Technical documentation
Agile

Required Qualifications:

• Minimum 5 years experience in BA role

• Experience in Life Insurance organization is a must

• Experience in writing business and technical requirements is a must preferably for workflow document management system document generation engine and APIs

• Delivery experience in Agile preferred

• Experience working with regional development team preferred

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock we embrace our diversity. We strive to attractdevelopandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retentionadvancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origincolour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock request a reasonable accommodation in the application process contact .

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .