Dental Administrator (Concierge)

Mall Road Dental is hiring a Dental Administrator (Concierge)Are you passionate about delivering exceptional service in a healthcare setting At Mall Road Dental were redefining what a dental experience should feel likeand were looking for a warm organized and service-driven Dental Concierge to be at the heart of is not your typical front desk role. As a Dental Concierge youll be the first and lasting impression for our patients creating a welcoming seamless and personalized experience from start to finish. If you thrive in a fast-paced environment enjoy connecting with people and take pride in delivering outstanding service wed love to meet -time Evenings & Weekends requiredYour ResponsibilitiesWhile your day-to-day will be dynamic your core responsibilities will include:Serving as the first point of contactwelcoming patients in person over the phone and via email with a high standard of careCoordinating and optimizing appointment schedules including filling last-minute openingsManaging patient inquiries referrals and communication with external officesClearly explaining treatment plans insurance coverage and out-of-pocket costs or payment optionsProcessing billing for patients and insurance providers while maintaining accurate financial recordsFollowing up on outstanding accounts receivable from both patients and insurersMaintaining up-to-date patient records and entering data into electronic systemsWhat You BringMinimum 1 year of experience in an administrative or reception roleAvailability to work evenings and weekends (clinic operates 7 days/week until 9pm MonFri)Strong organizational skills with the ability to multitask effectivelyExcellent communication and interpersonal skills with a patient-first mindsetA friendly calm and professional demeanorAbility to thrive in a fast-paced team-oriented environmentIPAC certification is an asset but not requiredAbout UsAt Mall Road Dental were proud to be part of Passion Dental Groupa team thats reimagining what dental care can feel like for both patients and team believe great dentistry goes beyond clinical care. Its about creating thoughtful seamless experiences that put people at ease and build lasting relationships. Thats why we operate with a hospitality-first mindset where every detail matters and every interaction is Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process please let us know by emailing #