Assistant Director of Front Office

Sarasota, FL - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

About the Team

Shaner Hotels has an amazing opportunity at our Art Ovation Hotel located in beautiful Sarasota Florida. This 162-room Art Ovation Hotel is a reinterpretation of an elevated hotel experience. We offer something unique to Sarasota inspired and designed to engage the citys thriving arts scene. With on-site art installations performances and workshops our guests are invited to interact and be part of the experience. Never static always evolving creativity is encouraged and everything conventional is reinvestigated and reinterpreted.

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service select-service extended-stay and resort properties with more than 7500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors hotel owners and brandsincluding hotel development design and construction e-commerce and revenue management. You can find out more by visiting our website !

Job Description

What drives us

We believe that authentic and genuine connections and experiences make peoples lives better which goes double for the people who work here.

Shaner doesnt believe in the humdrum of traditional hospitality that is impersonal generic and transactional. Lance Shaner started with a vision to create a new way of operating hotels and building experiences. A way that was not only inspirational to our associates but built real long-lasting relationships through all levels of Shaner.

While working here we are all charged and empowered with improving the lives of our coworkers guests owners and the communities in which we operate. Every day you come to work you have the opportunity to make an impact and you can expect the same in return from all those around you.

What you will do

The Assistant Director Of Front Office at Art Ovation Sarasota plays a pivotal role as the manager on duty in the hotel when senior managers are unavailable. This dynamic role involves managing shifts in the Rooms Departments ensuring seamless guest experiences and upholding the hotels exceptional standards of service. The Assistant Director of Front Office will oversee and coordinate Front Desk Housekeeping and Front Drive operations. This position requires excellent leadership skills exceptional guest service and the ability to handle diverse responsibilities with professionalism.

Manage and lead the Front Desk and Front Drive teams conducting interviews training scheduling and Performance Evaluations as needed.

Ensure smooth and efficient daily operations proactively resolving guest requests and ensuring maximum customer satisfaction while adhering to Shaner policies.

Monitor staff schedules tour the hotel regularly for maintenance checks and support employees to meet established standards and exceed guest expectations.

Handle and resolve customer complaints promptly and courteously providing personalized assistance for inquiries about hotel services events directions etc.

Coordinate guest arrivals departures and billing requirements blocking rooms accordingly and addressing any discrepancies to ensure a seamless guest experience.

Take swift and effective action in any hotel emergency or safety situation ensuring guest and employee well-being in the absence of senior managers.

Efficiently check guests in and out assign appropriate rooms manage keys settle bills and plan for upcoming arrivals and departures.

Utilize computer systems effectively with well-versed experience in Opera PMS and Marriott-Empower (GXP) to handle guest registrations run reports manage guest requests and monitor Front Drive operations.

What you bring to the table

High school diploma or equivalent required; additional education in Hospitality is preferred.

Excellent verbal and written communication skills with the ability to interact effectively with guests associates and external partners.

Ability to work well under pressure and respond quickly and effectively to emergency situations.

Familiarity with relevant laws regulations and industry standards such as OSHA and ADA requirements.

Excellent customer service skills with the ability to remain professional and courteous in difficult situations.

Certification in First Aid CPR and AED is preferred.

Valid drivers license with a clean driving record and the ability to operate a variety of vehicles including hotel shuttle vans.

Must be able to stand and walk for extended periods of time as well as climb stairs reach bend and lift up to 50 pounds.

Must have the ability to see hear and communicate effectively in person and via electronic devices such as surveillance monitors and two-way radios.

salaried compensation and benefits

This company is an equal opportunity employer.

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Required Experience:

Director

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practice...