Manager Premium & Accessibility Delivery

• Shape standout Premium VIP and accessible airport experiences  
• Influence across teams to turn strategy into seamless customer delivery 
• Permanent full-time shift work role based at Sydney Airport 

As Manager Premium and Accessibility Delivery youll play a critical role in shaping the end-to-end airport experience for Qantas Premium VIP and customers with accessibility requirements. The role provides oversight of premium and accessibility services across all airport touchpoints ensuring service delivery aligns with Qantas Group standards and regulatory obligations. 

Working closely with frontline teams airport authorities service providers and the Global Airports team youll drive service consistency identify risks and friction points and lead targeted improvements at scale. Youll act as the escalation point for complex sensitive or high-profile customer situations while also building long-term capability by embedding accessibility awareness expectations and best practice into training assurance and dayofoperations delivery. 

Success in this role is defined by aligning stakeholders and culture to deliver respectful differentiated Premium VIP and accessibility experiencesparticularly during disruption and operational complexity. 

You will have: 

• 57 years of aviation experience in a leadership or customer management role 
• A strong understanding of accessibility principles and airport operations 
• Demonstrated commitment to customer excellence and empathetic customer centred decisionmaking 
• Proven ability to resolve complex issues and manage conflict constructively  
• Experience coordinating projects or change initiatives in complex environments 
• Excellent written and verbal communication skills at all levels of the organisation 
• Strong stakeholder engagement and influencing skills 
• A continuous improvement mindset with the ability to translate insight into measurable service uplift 

Why the Qantas Group   

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team which means youll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.   
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.   
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.   

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. 

Be a part of something special and play your part in the Qantas story get in touch today. 

Applications Close: 11:59pm AEST Thursday 23 April 2026 

Remote Work :

No

Employment Type :

Full-time