Employee Experience Manager

• Lead and shape the employee experience at scale supporting frontline employees 
• Drive performance capability and engagement 
• Permanent full-time opportunities based in Sydney Melbourne Perth and Brisbane 

As the Employee Experience Manager you will lead and manage the full employment life cycle for a large and diverse frontline workforce at the airport. With accountability for a cohort of Customer Service Supervisors and Customer Service Agents you will play a critical role in maintaining a safe highperforming and engaged workplace that delivers strong operational and customer outcomes. 

You will provide visible valuesled leadership supporting Supervisors to coach develop and manage their teams effectively during dayofoperations. This includes driving performance managing conduct and EBArelated matters supporting safety and fitness for duty and ensuring consistent application of behavioural and service standards. 

Working closely with Training Safety Planning and HR you will identify capability gaps uplift performance through targeted development programs and embed continuous improvement across frontline operations. You will also lead employee engagement initiatives strengthen workplace culture and ensure employees are supported informed and able to perform at their best in a complex operational environment. 

Youll have: 

• Experience in a people leadership role within in a large frontline or industrialised environment 
• Proven ability to coach and develop frontline teams driving performance and growth 
• Strong experience managing the employee lifecycle including performance management conduct safety and wellbeing 
• Working knowledge of HR/IR policies procedures and systems 
• Strong stakeholder management skills with the ability to influence outcomes across operations safety and training 
• Demonstrated ability to facilitate drive and influence outcomes of key people programs 
• Excellent communication skills across all levels of the organisation 
• A continuous improvement mindset always looking to lift capability and ways of working 
• A strong commitment to customer excellence and customercentred decision making 
• A genuine passion for safety wellbeing and people development 

Why the Qantas Group   

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team which means youll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.   
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.   
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.   

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. 

Be a part of something special and play your part in the Qantas story get in touch today. 

Applications Close: 11:59pm AEST Thursday 23 April 2026 

Remote Work :

No

Employment Type :

Full-time