Deputy Commissioner, Operations

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.

NYC Aging seeks a strategic collaborative and results-driven professional to serve as Deputy Commissioner Operations to advance the agencys operational excellence. Reporting to the Commissioner the Deputy Commissioner of Operations will lead the Division of Operations and Administration including Business Operations Office of Planning & Data Management Office of Information Technology Office of Procurement Office of General & Administrative Services and Office of Emergency Preparedness & Response. The Deputy Commissioner of Operations will serve as a central partner in shaping and implementing long-term strategies. This role will foster cross-functional collaboration promote open communication and support a culture of innovation accountability and continuous improvement. Key responsibilities include strengthening operational infrastructure foster results-driven project management culture lead process improvements and boost engagement. The Deputy Commissioner of Operations will ensure all initiatives are mission-aligned measurable and maximize impact for older adults across New York City.

Collaborate with Senior Leadership to Strengthen Operational Infrastructure:
- Partner with Senior Leadership to assess design and implement high-quality efficient plans that enhance the organizations operational infrastructure including people systems and processes.
- Drive cross-functional collaboration to identify process improvements streamline workflows and implement scalable systems that increase efficiency and effectiveness.
- Provide data-informed recommendations support change management initiatives and ensure alignment between operational practices and organizational goals.
- Support organizational sustainability and growth while advancing the mission and strategic goals of NYC Aging.
- Monitor performance metrics identify gaps and lead continuous improvement efforts to optimize service delivery and operational outcomes.
- Support decision-making processes that enhance organizational efficiency and sustainability.
- Promote growth and alignment with the agencys mission and strategic goals.
- Promote clear communication shared accountability and collaborative decision-making across teams.

Oversee and Cultivate Project Management Culture:
- Lead the development and sustainment of a strong organization-wide project management culture that emphasizes collaboration transparency and accountability.
- Establish and standardize project management frameworks methodologies and best practices to ensure consistent high-quality execution.
- Provide oversight of project portfolios ensuring alignment with strategic priorities timelines and resource allocation.
- Foster a culture of continuous improvement transparency and results-driven performance to enhance project outcomes and organizational effectiveness.
- Support teams in effectively planning and executing high-profile initiatives and projects.

Lead Agency-wide Management and Process Improvement Initiatives:
- Provide strategic leadership in the planning execution and oversight of agency-wide management and process improvement initiatives.
- Lead agency-wide efforts to elevate integrate and embed ownership of key management functions and business process innovations.
- Identify opportunities to enhance operational efficiency streamline workflows and improve service delivery across departments.
- Encourage a culture of collaboration and continuous improvement by empowering teams and strengthening cross-functional partnerships.
- Promote shared responsibility for driving effective sustainable change throughout the organization

Foster a Positive and Accountable Work Environment:
- Create and maintain a workplace culture that emphasizes collaboration accountability and employee engagement.
- Model a positive success-oriented and accountable work environment that values trust inclusion and collaboration.
- Oversee the implementation of a culture of learning curiosity and open inquiry across the organization.
- Encourage teams to share ideas reflect on outcomes and continuously improve together.

Oversee Procurement and Contract Management:
- Direct and manage the agencys procurement and contract management activities to ensure compliance efficiency and strategic alignment with organizational goals.
- Oversee procurement and contract management functions including identifying new partnerships with external providers to enhance and expand service delivery.
- Emphasize relationship building transparency and collaboration to ensure partnerships are effective and mission oriented.
- Ensure partnerships are responsive to organizational needs and support strategic goals.

Develop Employee Engagement Strategies:
- Implement initiatives that enhance employee engagement and reduce turnover.
- Promote a supportive environment that values professional growth open communication and employee well-being.

DEPUTY COMMISSIONER - 95001

Qualifications :

1.A Masters Degree from an accredited college in Social Work Human Services Public Administration Business Administration or an equivalent/related field plus four years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position at least 18 months of which must have been in an administrative managerial or executive capacity or supervising personnel performing activities related to the duties of the position; or

2.A bachelors degree from an accredited college and six years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position at least 18 months of which must have been in an administrative managerial or executive capacity or supervising personnel performing activities related to the duties of the position; or

3.A four-year high school diploma or its educational equivalent and ten years of satisfactory full-time progressively responsible experience as described in 1 above 18 months of which must have been in an administrative managerial executive or supervisory capacity.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time