Property Manager

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Property Manager at Hines your role involves ensuring seamless day-to-day operations of the property with a primary focus on maintaining the physical asset(s) while enhancing the client and tenant experience. It is also important that the applicant has experience in communicating with and directly managing the relationship of top owners investors and key stakeholders. The ideal candidate will possess organizational skills meticulous attention to detail team leadership and a genuine enthusiasm for providing outstanding service. At Hines delivering an exceptional experience entails blending a hospitality-centric culture with real estate knowledge and expertise to create environments where people feel valued connected and inspired.

The Property Manager will lead and support the operations engineering and accounting teams of a Class A property in the central Houston area. You will oversee contract services tenant client and investor relations lease administration accounting and collections finance and reporting including budget creation and management and strategic capital expenditures. You will also support the construction management and leasing efforts. Responsibilities include but are not limited to:

Hospitality / Leadership:

• In accordance with the firms leadership principles train mentor and continuously develop all property personnel in providing best-in-class hospitality experience.

• Manage a team of direct reports including conducting regular check-ins and semi-annual evaluations monitoring and assisting with their workload and managing time-off/overtime and HR processes while maintaining a positive team morale.

• Lead a cross-functional team including third-party service providers in the delivery of Hines Hospitality Standards.

• Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.

• Support event programming coordination with a focus on creating and maintaining a community atmosphere.

• Ensure property engagement and service offerings are aligned with Hines service level standards.

• Foster connectivity and support key relationships with ownership internal stakeholders vendors and the public.

Operations:

• Manage operations in alignment with Hines service level standards including but not limited to internal and external maintenance security parking housekeeping functions and adherence to budgetary standards.

• Lead the execution of the financial performance of the asset(s) ensuring rent collection on or under budget operating expenditures and identifying capital expenditure requirements while maintaining full profit and loss (P&L) responsibility and all required reporting deadlines.

• Develop the Annual Business Plan and Operating Budget for the property and maintain budgetary targets throughout the fiscal year.

• Support the implementation and the maintenance of marketing and leasing strategies for both current and prospective tenants.

• Tender negotiate and provided recommendations for various service contracts and supervise all contractor services related to the physical operation of the property.

• Display in-depth knowledge of mechanical and life safety systems and collaborate with Operations/Engineering as needed to ensure the building operations comply with established operating and life safety standards and local code.

• Direct all emergency procedures including creation implementation and management of all written procedures.

• Monitor all property management led construction for compliance per approved plans; ensure all required documentation is obtained in a timely manner.

• Ensure the property is well-maintained and aesthetically pleasing.

• Ensure compliance with all government industry regional and company required programs objectives and policies.

• Support the creation and implementation of all property and marketing events.

Minimum Requirements include:

• Bachelors degree from an accredited institution required (preferably with a focus on business administration hospitality real estate or in a related field) or 5 years professional work experience required.

• Education and/or work experience with a focus on business administration hospitality real estate or in a related field preferred supervisory experience strongly preferred.

• Financial experience and/or education including profit and loss (P&L) responsibility budgetary oversight cost analysis and accounting strongly preferred.

• Familiarity with lease language and administration preferred.

• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.

• Passion for working with people and leading with a hospitality mindset.

• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.

• Solution-oriented with strong organizational analytical and project management skills

• Maintain composure and professionalism at all times.

• Excellent interpersonal verbal and written communication skills utilizing proper punctuation grammar diction and style.

• Strong mathematical aptitude.

• Eager to be a part of a fast-paced and dynamic work environment.

• Takes initiative and is a proactive leader always focused on continuous improvement.

• Proficient in Microsoft Office software and ability to quickly adapt to new softwares and technologies.

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

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