Claims Adjuster Construction
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Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeeClaims Adjusted - Construction
Leeds
Permanent full time(hybrid)
The opportunity
This is an exciting opportunity to join our Leeds based claims teams focusing specifically on Construction Loss claims. This role offers an exciting opportunity to handle a diverse caseload engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.
About QBE
At QBE we get to the heart of what matters for our we do it all with a human touch.
Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the worldAspart of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.
Your new role
Investigate and resolve Claims in order to provide excellent Claims handling service with minimal leakage
Ensure that estimates and billings are calculated correctly by clients and brokers and that QBEs share has also been correctly calculated
Identify and investigate coverage issues so as to ensure that the companys liability is in line with its contractual commitments
Identify subrogation contribution and other recovery issues and ensure that these are successfully pursued where appropriate
Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
Provide a professional service to brokers and clients which supports the reputation of the Company
Ensure that base premiums have been received before making Claim payments
Where appropriate ensure reinstatement premiums have been calculated correctly when making Claim payments
Respond to internal and external stakeholder requests in accordance with service standards
Flag complaints as required and Treat Customers Fairly
Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions
Reserve accurately to ensure that the Companys liability is clear at all times
Ensure accurate and timely update of the companys systems as and when required
Maintain efficient handling of their own caseload to ensure the prompt timely and effective handling of Claims
Having the right to work in the UK is a requirement for this may consider sponsorship at its discretion.
About you
Strong investigative and analytical skills
An interest in insurance claims or the construction industry with a willingness to learn and develop technical knowledge
Some experience in a customer service administrative or officebased role is beneficial
Strong communication and relationship management skills with the confidence to speak to customers and colleagues professionally and empathetically
Good attention to detail and accuracy when handling information and documentation
Ability to organise and prioritise tasks managing multiple pieces of work in a fastpaced environment
A positive customerfocused approach particularly when dealing with sensitive or challenging situations
Comfortable working as part of a team and open to feedback coaching and development
Willingness to learn new systems and processes; previous exposure to claims or CRM systems is helpful
Able to use MS office applications Word Excel and Access
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a yearwith theoptionto buy up to 2additionaldays.
Flexible working-balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.
Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing- we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint by investing more ingreen businesses than the broader market so your savings are looking after the planets future as well as your own.
Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.
To learn more about benefits of working with us click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the YearWinner: Reinsurer of the Year - QBE Re Winner: ESG DiversityEquityand Inclusion Initiative of the Year
Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee
To learn more about our achievements clickhere
How to Apply
Ifyourelooking for a career thatcombines yourexpertiseand your empathyclickApplytoday.
Your career. At the heart of it.
Skills:
Case Management Claims Administration Claims Settlement Collaboration Tools Communication Critical Thinking Customer Service Data Privacy Insurance Policies Intentional collaboration Managing performance Negotiation Problem Solving Risk Assessments Sound JudgmentHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
