Senior Analyst, Genesys Cloud Support

Key Responsibilities

• Genesys applications and systems support/administration in a multi-cultured environment.
• Deliver excellent customer service to resolve customer issues questions or concerns regarding the Genesys Cloud CX platform.
• Create and update technical documentation knowledge base articles and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
• Work closely with the team and handle tickets and all incidents including Critical circumstances.
• Demonstrate analytical programming and problem-solving skills including software operation diagnostics.

Required Qualifications

• 2 or more years in a role supporting in Genesys Cloud CX platform.
• Strong English communication problem solving and analytical skills
• Bachelors Degree in related field or equivalent work experience

Desired Qualifications

• Troubleshooting experience in Genesys contact center environment - Genesys Cloud CX
• Knowledgeable in Telephony terminology and components such as VoIP SIP etc.
• Genesys Cloud certifications (Genesys Cloud Professional Developer)

Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.

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