Associate Manager Incident Management
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Incident Manager
SAP Skills
- 6 to 8 years of Incident Management experience
- Resolve the L1 level query.
- Password reset and another log in issue.
- To Understand Change Management Process
- Overall Knowledge on SAP
Responsibilities
- Incident management Manage end to end Incident process.
- Problem management - Manage end to end Problem process.
- Change and Release mgmt. Manage end to end Change and Release process.
- Track the SLA and proactivity take action to prevent the breach of SLA.
- Drive the major incident Process and manage the end-to-end communication.
- Manage the capacity and availability management.
- Prepare the daily and weekly and monthly governance report.
- Assisted in streamlining Change Management process to ensure First time right and delivery of changes as per timelines agreed in the SLA by creating insightful reports and dashboards.
- Preparing important reports on Critical KPIs related to Incident and Change management as per service level agreement.
- Responsible for preparing and sending communication to all stakeholders in case of Major incidents/escalations.
- Responsible for managing internal and external quality audit.
- Should have knowledge on ISO 20K and CMMI standards.
Key Skills
About Company
Invenio is recognised as a global leader in solving business challenges with IT solutions. We have created strategic relationships with some of the world's leading organisations, from Universal Music Group and News UK to the governments of Mauritius and the Maldives. When you meet us, ... View more
