Assistant Guideshop Manager

About PHOENIX

PHOENIXRetail LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern confident and effortless stylewhether dressing for work everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores 50 Bonobos Guideshops and online at.

About Bonobos

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos Bonobos now offers a variety of styles available to order online and to try on at any one of our 60 Guideshoplocations. Our Guideshopsare in-real-lifestores that deliver one-on-one service and expert fit advice. Dontthinktraditional retail Bonobos is something you haventseen before.

The Bonobos team is vibrant collaborative and inclusive. We value self-awareness empathy intellectual honesty positive energy and judgment often over experience. Wevecreated a culture where collaboration and communication are paramount all while making timefor fun and celebrating extraordinary efforts.

Bonobos is seeking an Assistant Guideshop Manager otherwise known as a Retail Assistant Manager in our Guideshop.

The Assistant Guideshop Manager is a customer-obsessed multi-faceted role that merges business strategy operations creativity and people management. The role reports directly to the Guideshop Manager and in partnership with the Guideshop Manager will manage a team of 1-3 Lead Guides and 4-7 Guides.

Key Responsibilities

• Drive business results by analyzing business trends maximizing daily sales plans and developing Guides

• Create an exceptional customer experience by having a strong presence on the sales floor and modeling optimal selling behaviors

• Coach Guides during scheduled shifts to provide an exceptional customer experience

• Assist in recruiting hiring developing and retaining top talent

• Preserve long-term customer relationships by maximizing the Guideshop client book and maintaining outreach expectations

• Act as the leader in charge when the Guideshop Manager is not available

• Support the Guideshops expense budget payroll control and procedural compliance

• Execute and maintain strong visual merchandising standards

• Inspire motivate and lead through Bonobos Core Virtues

Required Experience & Qualifications

• Have a minimum of 3-4 years of retail or sales experience in a leadership capacity or relevant experience.
• Consistently achieve personal and overall store sales goals.
• Knowledge of mens fashion fabrics and fit.
• Able to work a flexible schedule according to the needs of the business including evenings weekends and holiday

Critical Skills & Attributes

• Cultivate an environment of genuine connection where all customers and associates feel welcome heard and valued.

• Are a triple threat that is made up of equal parts training sales and operations.

• Have a thorough understanding of our brands style and mission: Make Fit Happen. For Every Body.

• Lead by example and are enthusiastic about coaching and mentoring a team.

• Create and ensure a cohesive work environment that inspires engagement.

• Self-motivated and confident in your ability to network and generate leads.

• Strong time management and organizational skills.

• Excellent verbal and written communicator that can build and maintain professional relationships with clients team peers and management

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:

• Medical pharmacy dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget including major medical dental vision supplemental insurance life Insurance and more.

Additionally part-time associates may be eligible to receive paid sick leave public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Full-time and Part-time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan.

Actual compensation offered is dependent upon a number of factors including but not limited to work location education relevant skills and experience of the candidate.

If you would like to know more about the California Consumer Privacy Act clickhere.

An equal opportunity employer PHOENIX does not discriminate in recruiting hiring or any other terms and conditions of employment hiring on the basis of any federal state or locally protected characteristic. PHOENIXonly hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability please call 1- and say Associate Relations orsend an e-mail toand let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition PHOENIX will not consider or approve payment to any third-parties for hires made.