Booking Support Training Specialist (MFD)

About iCliGo

iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014 our Portuguese multinational has grown into a technology-driven company committed to delivering seamless travel experiences while embracing a culture of collaboration innovation and continuous improvement.

About the Role

The Booking Support Training Specialist plays a critical role in ensuring operational excellence across the Booking & Operations function. This position is responsible for delivering structured training maintaining up-to-date operational knowledge and supporting the team in day-to-day activities.

Additionally this role ensures that operational procedures are aligned with market-specific regulatory and compliance requirements across all geographies where iCliGo operates guaranteeing consistency accuracy and risk mitigation at a global level.

Key Responsibilities

1. Training & Development

• Deliver onboarding training to new Booking team members ensuring a strong understanding of systems workflows and operational procedures
• Provide continuous learning and upskilling sessions throughout the employee lifecycle
• Support Subject Matter Experts (SMEs) in designing and delivering training programs
• Identify training needs based on operational gaps performance data and business priorities

2. Training Strategy & Content Management

• Develop and implement structured training plans aligned with current operational needs
• Maintain update and continuously improve training materials manuals SOPs and documentation
• Ensure all content reflects the latest operational processes tools and policy updates
• Contribute to the standardization of training frameworks across regions

3. Operational Support

• Provide hands-on support to Booking & Operations teams by assisting with tickets and booking-related tasks
• Act as a bridge between training and operations ensuring practical application of knowledge
• Monitor common issues and feedback loops to improve both training and operational processes

4. Global Compliance & Process Alignment

• Ensure that all operational procedures training content and team practices are aligned with local market regulatory requirements across all countries of operation
• Work closely with Legal Compliance and Operations teams to incorporate regulatory updates into training and SOPs
• Support the implementation of consistent global standards while adapting to local regulatory nuances
• Act as a control point to reduce operational and compliance risks in booking processes

What Were Looking For

• Previous experience in Booking Operations Customer Support or Travel Operations (aviation experience is a plus)
• Experience in training delivery onboarding or knowledge management roles
• Strong understanding of operational workflows and ability to translate them into structured training content
• High attention to detail particularly regarding compliance and procedural accuracy
• Ability to work across multiple markets and adapt to different regulatory environments
• Strong communication and facilitation skills
• Hands-on mindset with the ability to balance training responsibilities and operational support