Technical Support Engineer

Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges.

We currently looking for Technical Support Engineer for a client based out in Westford MA office or the Ann Arbor Michigan - Onsite. Please see the job description below for your reference.

Position: Technical Support Engineer

Location: Westford MA office or the Ann Arbor Michigan - Onsite

Need Market rate and skill Availability

Desired experience and skills:

• Bachelors degree with 2 years of technical support experience and a strong foundation in ISP level networking and routing
• Intermediate/expert level experience with Linux OS
• Advanced networking knowledge including TCP/IP subnetting routing protocols (OSPF IS IS BGP) BGP peering policies VPNs/tunneling (MPLS L2TP) and hands on experience with Cisco and Juniper devices (preferred)
• Solid understanding of TCP based protocols
• Knowledge of or ability to learn Python to identify potential issues or bugs in source code for development support
• Strong customer focus with attention to detail and the ability to build effective relationships with internal teams and customers
• Excellent customer service with advanced written and verbal communication skills
• Participation in the support off hours on call rotation
• Proven ability to multitask across competing priorities
• Strong interpersonal teamwork and process development skills
• Solid analytical and critical thinking capabilities
• Ability to work across multiple hardware and software platforms
• Provide leadership and issue management during major customer outage calls

If interested please share your detailed latest resume along with the required info to speed up the process.

Thanks & Regards

Ahmed Ali

IT Recruiter

Momento USA Exceeding Customer Expectations

440 Benigno Blvd Unit#A-5 2nd Floor Interstate Business Park Bellmawr NJ 08031

Phone No: Ext: 1026 Fax: Email: Ahmed@ Web:

Linkedin :

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.