POS Support Technician

Job Title: POS Support Technician

Location: Philadelphia PA (100% Onsite)

Employment Type: Contract / Full-Time (Randstad Client)

As a POS Support Technician for our Philadelphia-based client you will serve as the primary technical anchor for retail operations ensuring the seamless functionality of mission-critical point-of-sale systems. This onsite role requires a hands-on professional capable of managing the full lifecycle of retail hardware from initial imaging and configuration of Windows-based terminals to troubleshooting complex OS issues and managing hardware asset inventory. Working within an ITIL-aligned environment you will collaborate with cross-functional teams to execute large-scale device rollouts and refresh projects providing high-level technical expertise and clear communication to maintain peak operational efficiency in a fast-paced retail environment.

• Hardware Lifecycle Management: Image configure and deploy Windows-based POS hardware including HP Engage Go systems and Ingenico payment terminals.
• System Maintenance: Provide comprehensive support for Windows 10 and Windows 11 operating systems across all retail devices.
• Technical Troubleshooting: Diagnose and resolve complex hardware and software failures peripheral connectivity issues and OS-level glitches.
• Project Execution: Lead and support store-wide device rollouts hardware refreshes and technology upgrades to ensure zero downtime for retail operations.
• Inventory & Assets: Maintain an accurate database of all POS hardware inventory ensuring spare pool levels are optimized and assets are tracked throughout their lifecycle.
• Service Management: Utilize ServiceNow to document technical issues track progress and ensure all support tickets are resolved within established SLAs according to ITIL principles.

• Technical Expertise: Demonstrated experience supporting Windows POS devices and a high level of proficiency with Windows 10/11.
• Hardware Familiarity: Proven experience with HP Engage Go Ingenico or comparable POS ecosystems and associated peripherals (scanners printers card readers).
• Project Experience: Solid track record of participating in hardware deployment or technology refresh projects in a retail or enterprise setting.
• Process Knowledge: Strong working knowledge of ITIL frameworks and professional experience using ServiceNow for incident management.
• Problem Solving: Exceptional analytical skills for troubleshooting OS and hardware-specific issues.
• Communication: Excellent oral and written communication skills with the ability to explain technical concepts to non-technical staff.
• Physical/Logistical: Ability to work onsite 5 days a week in Philadelphia and handle physical hardware setups and installations.

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No