Customer Service Committee Member (VIVID Customers Only)

Are you a VIVID customer ready to make a change Apply now and be a part of something bigger!

Are you a passionate and experienced VIVID customer We want YOU to join our Customer Service Committee!

As a committee member youll play acrucial rolein shaping and enhancing our customer service strategies ensuring our customers receive thebest possible service. Your insights and experiences will help us make a real difference!

Our Customer Service Committee is all aboutactive involvement. We believe in the power of our customers voices and want you to help influence and shape everything we do. Your feedback is invaluable to us!

Youll be overseeing our service standards monitoring their delivery and ensuring complaints are handledefficiently and fairly. Its a fantastic opportunity to make a positive impact and be part of something special.

Were looking for a VIVID customer who can:

• Represent our customers with passion and dedication.
• Stay unbiased and objective making decisions that benefit VIVID its customers and stakeholders.
• Confidently and competently contribute to discussions
• Help shape our strategy and ensure effective policies and governance

Were looking for skills knowledge and/or experience in the following areas:

• Great communication skills
• Great teamwork
• Experience in policy and strategy
• Customer influence
• Complaints management
• Data analysis skills
• Commitment to improving customer satisfaction and service quality
• Passionate about the communities VIVID operates in
• Understanding of and commitment to equality diversity and inclusion.

Time commitment:

The committee usually meets 4 times a year with additional meetings where required. The meetings will take place 5.30pm8pm at our Basingstoke office or on Microsoft Teams. There will also be an induction at the beginning of your role with us so well need a little more of your time.

Remaining meetings for 2026 are as follows: 21 July and 10 November

Need a bit of help with your application

We want everyone to feel welcome and supported in applying for this role. If you need any adjustmentslike help with the application process extra support during meetings or anything else that would make it easier for you to take part just let us know. Well work with you to make sure youve got everything you need to feel confident comfortable and fully you require a manual application form please email us at to request this.

Please note this opportunity is only available to VIVID customers who arenotstaff role is excluded from VIVID employee benefits.

Please refer to the FAQ and JD document attached for more info!

Interviews are due to take place 8 May(subject to change).

Ready to make a difference Join us and lets create amazing customer experiences together!

Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.

Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the sixth largest developer of new homes amongst housing associations in England having built over 1500 last year.

This is summed up in our vision More homes bright futures.