CRM Executive

Job Description: Post-Sale CRM for Real Estate Company

Experience:- Minimum of 2-5 years in post sales CRM in real estate company

Key Responsibilities:

*Communication and Coordination:*

- Coordinate with sales legal finance and property management teams to resolve client issues.

- Communicate important updates and information to clients regarding their property such as maintenance schedules payment reminders and community events.

*Customer Support:*

- Handle and resolve customer complaints and issues promptly and professionally.

- Provide guidance and support to clients on the use of property facilities and services.

- Facilitate the process of title transfers documentation and other post-sale formalities.

*Data Management and Reporting:*

- Ensure accurate and up-to-date client information is maintained in the CRM system.

- Generate and analyze reports on customer feedback complaints and service requests.

- Provide insights and recommendations based on CRM data to improve customer service and satisfaction.

*Process Improvement:*

- Identify areas for improvement in post-sale processes and customer interactions.

- Implement strategies to enhance the customer experience and streamline post-sale operations.

- Develop and refine standard operating procedures (SOPs) for post-sale customer interactions.

*Client Engagement:*

- Organize and manage client appreciation events workshops and seminars.

- Foster long-term relationships with clients through personalized engagement and loyalty programs.

- Monitor client satisfaction levels and proactively address any decline in customer satisfaction.

*Client Relationship Management:*

- Maintain and update customer profiles in the CRM system.

- Serve as the primary point of contact for clients post-purchase addressing inquiries concerns and requests in a timely manner.

- Conduct regular follow-ups with clients to ensure satisfaction and address any issues.

Qualifications:

*Education:*

- Bachelors degree in Business Administration Marketing Real Estate or a related field.

- Proven track record of managing post-sale customer interactions and improving customer satisfaction.

*Skills:*

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Proficiency in CRM software and data analysis tools.

- Ability to multitask and manage time effectively.