Work Schedule

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Job Description

Job Title: Engineer III Observability

Requisition ID:

When youre part of the team at Thermo Fisher Scientific youll do important work. Surrounded by collaborative colleagues youll have the support and opportunities that only a global leader can give you. Our respected growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.

Responsibilities

• Support enterprise infrastructure and application observability by implementing and operating monitoring solutions that enable proactive detection incident response and service reliability.
• Configure maintain and enhance observability platforms such as Zabbix Playwright Prometheus Grafana and BigPanda across on-premises and cloud environments with guidance from senior engineers.
• Implement and maintain integrations among observability tools event management platforms and ITSM systems (ServiceNow) to automate incident and workflow processes.
• Build and maintain alerts dashboards service health views and reports aligned with defined standards and operational requirements.
• Drive assigned observability projects or workstreams with minimal guidance including tool enhancements alert improvements and automation initiatives.
• Develop and maintain automation scripts and workflows (e.g. StackStorm Python Shell) to improve monitoring deployment troubleshooting and operational efficiency.
• Troubleshoot observability monitoring and event management issues escalating complex problems appropriately and contributing to root cause analysis.
• Maintain accurate documentation including runbooks dashboards and procedures.
• Mentor peers and junior team members as appropriate while continuing to develop skills through mentorship from senior engineers.
• Participate in on-call rotations and provide off-hours support as required.

Qualifications

• Bachelors degree in Information Technology Computer Science Engineering or a related discipline (or equivalent practical experience).
• 46 years of experience in infrastructure and application monitoring observability platforms or IT operations.
• Hands-on experience managing monitoring and observability tools such as Zabbix Prometheus Grafana Playwright scripts or BigPanda including alerting and dashboard creation.
• Experience integrating monitoring tools with ITSM platforms (ServiceNow or equivalent) or event management systems.
• Working experience with automation and scripting using Python and/or Shell including basic API integrations.
• Understanding infrastructure cloud and application architectures and their operational monitoring requirements.
• Strong problem-solving skills with the ability to work independently on assigned tasks and projects.
• Effective communication skills with the ability to ask questions escalate issues appropriately and collaborate across teams.

Nice to Have

• Exposure to logging platforms and log aggregation pipelines (e.g. ELK OpenSearch Splunk).
• Familiarity with cloud-native observability SRE practices or reliability engineering concepts.