Business Support Assistant

6 Month Contract With A Local Authority

To provide efficient high-quality administrative and customer support to Childrens Social Work Teams ensuring smooth day-to-day operations and compliance with statutory requirements.

Key Responsibilities

• Act as the first point of contact for incoming calls including safeguarding referrals
  
• Handle enquiries professionally record accurate information and escalate urgent concerns to Senior Managers
  
• Provide excellent customer service and build positive working relationships
  
• Manage incoming and outgoing correspondence in a timely and professional manner
  
• Maintain accurate filing systems both electronic and paper-based
  
• Support Data Protection Subject Access Requests (DSARs) and police information requests
  
• Carry out general administrative duties including scanning printing photocopying and booking rooms transport and accommodation
  
• Maintain and update databases ensuring accuracy and data validation
  
• Organise meetings manage diaries send invitations and take minutes
  
• Monitor and maintain office supplies and stock levels
  
• Set up laptops and phones for new starters and maintain equipment logs
  
• Support troubleshooting of basic IT or system issues
  
• Assist with ad hoc administrative and IT-related tasks as required
  
• Manage petty cash and record transactions in line with procedures
  
• Monitor and track service-related expenditure
  
• Create and maintain childrens records on internal systems (PLANT) including safeguarding referrals assessments and reviews
  
• Ensure all records meet statutory guidelines and deadlines
  
• Provide system support to colleagues including training and troubleshooting
  
• Carry out system administration tasks such as adding users resolving duplicates and maintaining accurate case records
  
• Create and close cases and maintain all related electronic records
  
• Update records to reflect changes in child or family circumstances
  
• Provide administrative support for recruitment processes including arranging interviews
  
• Support onboarding and training of new staff
  
• Assist colleagues and Social Work Teams with system and equipment queries
  

Requirements

• Recent and strong administrative experience
  
• Good IT skills including experience with databases and Microsoft Office
  
• Excellent attention to detail and accuracy
  
• Strong communication skills both written and verbal
  
• Professional telephone manner and customer service experience
  
• Ability to work effectively as part of a team
  
• Proactive attitude with a willingness to support others
  
• Ability to manage workload and prioritise tasks in a busy environment
  
• Resilience and ability to adapt to changing situations
  
• Experience working in a public sector or social care environment
  
• Experience using case management or database systems
  

Additional Information

• Standard DBS check required
  
• Must have access to a car
  
• Must live within a 30-minute drive due to rural location and limited public transport
  
• Bi-Weekly Payment Schedule
  
• 37 Hours Per Week