Senior Manager, I&CM Education & Response

Create your best future and join Westpac as a Senior Manager Incident & Crisis Management Education and Response

Whats the role

Youll play a key role in supporting how Westpac responds to incidents and crises across the Group. Working within Business Resilience youll help coordinate and lead incident and crisis responses chair response meetings and provide clear updates to senior leaders when disruptions occur.

Youll work closely with teams across technology cyber risk and operations to make sure incidents are assessed quickly the right response teams are brought together and services are restored as safely and efficiently as possible. Youll also support training testing and postincident reviews helping improve how we prepare for and respond to future events.

This role includes being part of an oncall roster to support incidents outside standard hours.

This is a permanent fulltime role based in Sydney with flexibility and shared afterhours coverage.

What do I need

Youll bring calm judgement strong coordination skills and a collaborative approach with:

• Experience supporting or leading incident or crisis response activities

• Confidence chairing forums and communicating with senior stakeholders

• Ability to assess issues escalate risks and coordinate responses under pressure

• Strong written and verbal communication skills

• A practical mindset focused on learning improvement and resilience

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!

• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.

• Tailored learning and development opportunities to help your grow your career within the bank.

• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.