Live Dealer3PM-11PM ShiftSouthfield, MI

As a Live Dealer you will be responsible for hosting and presenting games for in a live streaming environment while creating a professional and exciting atmosphere for customers by providing an excellent guest service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Present games in a live streaming environment adhering to the multi-state Gaming Commission Regulations PT Services Michigan regulations and live unit policies and procedures.
• Learn and fully understand and execute the rules of video stream games.
• Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions monitoring and following the given table schedule following the instructions of the Pit-bosses and Trainers.
• Follow and supervise the updates and amendments in the game leading procedures.
• Adhere to the gaming studios rules and any other rules that management may introduce at any time.
• Adhere to the companys dress code and appearance standards.
• Professionally communicate and provide answers to players promptly for any game general questions according to chat policy.
• Immediately report to the Pitboss of any risks or committed mistakes problems and/or unusual activities in gaming studios and other companies premises.
• Attend educational events briefings and sessions required for professional skills improvement and learning the new procedures.
• Participate in company promotions through marketing via photo and video shoots as required by management.
• Maintain professional and clear communication with players management and colleagues.
• Perform any additional duties as instructed by management.

Qualifications :

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• High School Diploma / GED.
• Must be 21 years of age or older.
• At least 1 year of Customer Service Experience.
• Basic computer skills including MS Office email video chat applications etc.
• Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
• Ability to maintain a professional demeanor including manner of speech appearance and posture in a fast-paced live streaming environment.
• Ability to deal with potential guest conflicts professionally maintaining Playtechs guest service standards.
• Ability to deal sort shuffle and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
• Ability to work a variety of shifts including nights weekends and holidays.
• Maintain punctuality and attention to detail.
• Must be able to obtain a Michigan Gaming License.

Additional Information :

COMPENSATION & BENEFITS

• Pay Range: $16 - $22 per hour ($8 hourly base rate $8 guaranteed tips monthly performance bonus). Customer tips are unlimited
• Vacation Days: 5 days
• Sick Time: 5 days
• 10 Holidays pay
• Health Benefits: Medical Dental Vision HSA/FSA LTD/STD Life Insurance.
• 401K 4% match after 90 days of employment.

Physical Functions

• Prolonged sitting in counter-height chairs and tables
• Prolonged standing for up to 2 hours at a time.
• Ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen chat from 3 feet away.
• Ability to engage and communicate with customers while on a live table.
• Ability to lift weights up to 15 lbs.
• Ability to walk without assistance within the gaming studio floor.
• Ability to present continuously on camera under high beam lighting without protective eyewear.

Remote Work :

No

Employment Type :

Full-time