Charge.E De Clientele France

Each persons potential contributes to success for all! Were Hiring!

Job Description :

Au sein du Service client France vous assurez la satisfaction et la fidélisation de nos clients en répondant à leurs besoins en résolvant leurs problématiques et en leur offrant une expérience positive. Vos principales missions sont :

- Gérer les commandes (saisie suivi alertes en cas de problème...)

- Répondre aux demandes clients informations..

- Résoudre les problèmes logistiques gérer les réclamations

- Enregistrer les réclamations qualité et cas de vigilance

- Controler et valider les demandes davoir

- Assurer spécifiquement la relation avec les clients e-retail (suivi des flux EDI identifier les anomalies...)

Profile Description :

De formation de niveau bac2 ou équivalent vous avez une première expérience dau moins 2 ans en relations clients administration des ventes. Vous savez utilisez un CRM et avez une bonne maîtrise dexcel. Vous avez le sens du service client savez gérer les priorités et savez gérer les imprévus. Vous aimez gérer et analyser les données.

What differentiates us at Expanscience (non-exhaustive list!)

• A care policy and improved occupational health (100% of managers trained in psychosocial risks by 2025)

• An ambitious talent and skills strategy (5.78% of the payroll in France allocated to training by 2023)

• Disruptive parenting support (gradual return to 80% of normal working hours for the first 2 months after maternity or paternity leave with full pay) a fight against dropping out (individual coaching before during and after maternity leave) and for professional equality (score of 93/100 on the Gender Equality Index in 2024)

• Support for vulnerabilities and inclusion of the most fragile (menstrual leave in case of disabling dysmenorrhea)

• A balance of life and preserved collective efficacy (disruptive teleworking agreement with 1 common base of 4 days of min. presence per month concentrated around key moments of the company)

• Employees as stakeholders in a more inclusive and supportive company (100% of employees can dedicate part of their working time to a community project)

And also:

• Active sponsorship since 1982: the Mustela Foundation under the aegis of the Fondation de France which supports child development and parenthood throughout the world.

• Active sponsorship since 1982: the Mustela Foundation under the aegis of the Fondation de France which supports child development and parenthood throughout the world.