Department Manager, Leeds (Temporary 9 months)

As a Department Manager youre be at the forefront of creating excellent customer experiences that go beyond the expected. 

With a passionate and dedicated team by your side you will lead with energy and purposesetting the tone for a store environment thats not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal genuine and memorable while your focus on service and operational excellence helps bring the brand to life on the shop floor. 

Key Responsibilities 

• Deliver a high level of customer service through expert styling advice strong product knowledge and an engaging store experience 

• Analyse sales data and collaborate with the Store Manager to maximise department performance 

• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards 

• Support recruitment efforts and ensure effective onboarding and training for new team members 

• Identify and nurture future talent contributing to development plans that support team progression 

• Oversee daily store operations ensuring efficiency and alignment with brand standards 

• Act as a brand ambassador consistently delivering the best possible experience for every customer 

• Step into the role of Store Manager when required ensuring continuity in leadership and performance 

Qualifications :

• Good knowledge of store operations & standards from previous experience working in retail preferably within a fashion environment  

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service. 

• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers. 

• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. 

• Excellent Communication: Clear confident and empathetic in both customer and team interactions able to provide clear direction and constructive feedback when needed.  

• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests. 

• Comfortable working varied hours including evenings weekends and holidays. 

• English language skills  

Preferable but not mandatory  

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards. 

• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance. 

Additional Information :

This is afull-time position with a 9-months temporary contract of 39 hours a week with the possibility to be extended to 12 months. Please apply by sending in your CV in English as soon as possible.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here. 

Inclusion & Diversity  

At H&M Group we are committed to fostering inclusive diverse and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds perspectives and experiences. This diversity enhances our ability to solve problems creatively expand our thinking and build meaningful connections with colleagues and customers around the world. Thats why we consider all dimensions of diversity throughout our recruitment processensuring our workforce reflects the richness of the communities we serve. 

Company Description

Launched in 2013 & OTHER STORIES offers a curated range of shoes bags accessories beauty and ready-to-wear all equally important for the whole look. 

Remote Work :

No

Employment Type :

Full-time