Customer Communications Executive

This role supports the delivery of customer communications across the Consumer Value Brands (CVB) VOXY SMARTY and TalkMobile. You will be helping to bring campaigns and propositions to life across channels such as email SMS and app messaging. Working closely with the Customer Communications Manager CVB teams vendor partners and creative agencies the role helps translate campaign plans into clear engaging communications for customers.

You will support the development and delivery of customer campaigns ensuring communications are on brand customer-first and delivered effectively. The role is a great opportunity to build experience in customer communications developing skills in briefing campaign delivery and performance optimisation within a fast-paced marketing environment.

What youll do

• Support the delivery of customer communications across email SMS and app channels helping translate plans into clear and engaging customer messaging.
• Work with CVB and cross-functional teams to develop customer communications that support brand campaigns propositions and commercial priorities.
• Assist in the development of creative briefs for agencies and support the review of creative outputs to ensure communications are clear accurate and on brand.
• Help develop customer messaging that balances brand tone with clear and compelling calls to action.
• Support campaign delivery by coordinating timelines approvals and stakeholder feedback to ensure communications are delivered smoothly.
• Work closely with CVM and insights teams to review campaign performance and support the application of learnings to future activity.
• Liaise with Legal CVB and vendor teams to ensure communications meet compliance requirements and brand guidelines.
• Support the ongoing optimisation of customer communications by applying best practice and insights from previous campaigns.

Qualifications :

Who you are 

• Experience in marketing communications within a B2C environment
• Strong organisational skills with the ability to manage multiple tasks and deadlines
• High attention to detail particularly when reviewing customer communications and campaign assets
• Curious and eager to learn with an interest in developing skills in customer communications and marketing

Worried that you dont meet all the desired criteria exactly

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

What we offer

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid time for charity work. You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools.

Additional Information :

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time