Principal, Process Excellence & Global Implementation

We are looking for a Principal Process Excellence & Implementation to join the International Markets team. This is not a traditional reporting role; it is a high-impact Architect position designed to bridge the gap between strategic vision and operational reality.

In this role you will be the primary owner of the Target Operating Model (TOM) across our global entities. You will move beyond simply identifying performance gapsyou will design the future-state processes and lead the end-to-end project management required to deploy them across diverse markets. 

• Process Design & Mapping: Lead the Target State design for core business functions. You will map complex current-state workflows identify bottlenecks and architect scalable standardized processes that harmonize our global operations.

• End-to-End Implementation: Own the project lifecycle of strategic initiatives managing the deployment coordinating with local ops teams and ensuring boots on the ground adoption.

• Performance Management: Define the input/output metrics that prove a process is working. You will build the frameworks to ensure that once a new process is deployed it remains stable and achieves the intended financial impact.

• Change & Stakeholder Management: Aligning regional leadership and local functional heads ensuring connection between central strategy and local execution.

• Best practice sharing: Act as a Internal Consultant to our entities identifying where legacy processes are failing and leading the project teams to re-engineer them. Document target process to ensure continuity.

Qualifications :

• Experience: 6 years in Project Management Operational Excellence or Management Consulting. You have a proven track record of leading large-scale process rollouts in e-commerce logistics or tech-heavy operations.

• Analytical Skills: Proven ability to analyze complex data draw meaningful conclusions and present insights clearly and concisely. Strong proficiency in Google Sheets and SQL is a must; knowledge of data visualization tools (e.g. Tableau Power BI) is highly desirable.

• Communication: Excellent verbal and written communication skills with the ability to summarize complex concepts and ideas into executive conclusions.

• Influencing Skills: The ability to manage change fatigue and convince local stakeholders to adopt global standards through clear communication and demonstrated ROI.

• Problem-Solving: A proactive can-do attitude with an aptitude for identifying problems and developing creative data-driven solutions.

• Project Management: Ability to manage projects prioritize effectively and meet deadlines in a fast-paced environment.

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time