HR & Background Verification (BGV) Operations Specialist

Job Summary
Synechron is seeking an experienced BGV HR professional to oversee and govern the end-to-end Background Verification (BGV) processes across multiple regions and stakeholders. This critical role involves managing high-volume high-risk BGV operations providing strategic guidance ensuring compliance with legal and contractual standards and leading a team of BGV analysts. The incumbent will work closely with HR Recruitment Legal and Audit teams to uphold data privacy reduce risk and optimize verification workflows thereby supporting the organizations talent acquisition and risk management objectives.

Software Requirements

• Required:

  • HRMS and Background Verification platforms (e.g. Karvy HireRight First Advantage or equivalent)

  • Document management and workflow tools (e.g. SharePoint ServiceNow)

  • Data management tools (Excel SQL queries) for reporting and analysis

  • Incident and case management tools such as ServiceNow or JIRA for tracking escalations and audit trails

• Preferred:

  • HR analytics and reporting tools (Power BI Tableau)

  • Automation and workflow scripting (PowerShell VBA)

  • Data privacy compliance tools (OneTrust TrustArc)

Overall Responsibilities

• Own and govern the complete BGV lifecycle ensuring adherence to internal policies SOPs legal requirements and client-specific standards.

• Provide strategic leadership and mentorship to BGV teams including Senior Associates and Associates fostering a culture of ownership accuracy and continuous improvement.

• Serve as the final review authority for complex high-risk high-volume or exception cases making risk-based decisions collaboratively with HR and leadership.

• Manage relationships with external vendors monitor SLAs service quality and cost efficiencies.

• Ensure timely compliant and accurate completion of background checks including employment education criminal address credit sanctions and client-specific verifications.

• Lead audit readiness activities provide documentation evidence and participate in internal/external audits.

• Regularly review and update BGV SOPs policies and compliance frameworks in response to regulatory changes and client requirements.

• Define and monitor KPIs SLA adherence risk trends process efficiencies and vendor performance metrics.

• Drive process improvements automation initiatives and integration of new verification methods to enhance operational performance.

Technical Skills (By Category)

• Support & Process Management (Essential):

  • Experience with BGV platforms and workflows including handling complex cases and high-volume processing

  • SQL proficiency for data retrieval validation and reporting

  • Incident management and tracking through ServiceNow JIRA or similar tools

• Compliance & Data Privacy (Essential):

  • Deep understanding of legal/data compliance standards (e.g. GDPR India Data Protection Act client-specific mandates)

• Vendor & Stakeholder Management (Essential):

  • Strong vendor negotiation SLA management and performance review skills

• Automation & Analytics (Preferred):

  • Experience with workflow automation (PowerShell VBA RPA tools)

  • Knowledge of data analytics reporting tools (Power BI Tableau)

• Supporting Technologies (Preferred):

  • Familiarity with HRMS platforms background check vendors and audit tools

Experience Requirements

• Minimum of 8 years of experience in Background Verification HR Operations Risk or Compliance roles with leadership exposure.

• Proven experience managing high-volume and high-risk BGV operations in a global or multi-region setting.

• Strong understanding of verification processes policies escalation matrices and audit frameworks.

• Demonstrated success in leading teams to improve process efficiency and compliance metrics.

• Industry experience in banking financial services or regulated sectors preferred.

• Alternative: Extensive experience supporting large-scale HR or compliance operations with a focus on verification processes.

Day-to-Day Activities

• Oversee daily BGV operations monitor case status and ensure timely turnaround.

• Review complex or escalated cases assess risks and authorize exceptions with proper documentation.

• Collaborate with vendors and internal teams including HR and Legal to resolve issues promptly.

• Conduct regular team meetings performance reviews and training to ensure continued excellence.

• Manage SLA adherence generate reports and analyze risk trends to inform process improvements.

• Lead audits compile documentation and implement corrective actions for compliance breaches.

• Drive automation initiatives optimize workflows and update SOPs to support operational excellence.

• Facilitate stakeholder communication regarding process updates risks and efficiencies.

Qualifications

• Bachelors or Masters degree in Human Resources Business Administration Law or a related discipline.

• Extensive experience (8 years) in BGV HR operations or compliance functions with leadership responsibility.

• Strong knowledge of background check processes policies and compliance standards.

• Proficiency with BGV platforms incident management tools and data analysis tools.

• Ability to interpret complex policies and regulatory frameworks and translate them into operational procedures.

• Demonstrated ability to lead teams in high-pressure high-risk environments.

Professional Competencies

• Critical thinking and sound judgment in risk assessment and decision making.

• Effective leadership and team management capabilities.

• Excellent communication and stakeholder engagement skills.

• Strong organizational and multitasking abilities to handle large volumes and tight deadlines.

• Ability to adapt to changing regulatory landscapes and client requirements.

• Focus on data accuracy process efficiency and continuous improvement.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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