Customer Support Specialist

Your Role would be
This is an excellent entry-level opportunity for someone looking to start their career in a fast-growing SaaS environment. As a Customer Support Specialist you will be the first point of contact for our users and play a key role in delivering a smooth and positive customer experience.

You will be trained on the Wizikey platform and will assist customers in resolving their queries navigating the platform and understanding reports. The role focuses more on communication responsiveness and problem-solving rather than heavy data analysis.

Key Responsibilities
Respond to customer queries via email chat and calls in a timely manner
Assist users in navigating the platform and understanding basic features
Resolve customer issues or escalate them to the relevant team when required
Ensure a positive and helpful experience for all users
Maintain records of customer interactions and follow-ups
Learn and stay updated with product features and updates
Identify common queries and share feedback with the team
 

Qualifications :

Qualifications & Skills
06 months of experience (Freshers welcome)
Strong verbal and written communication skills
Good problem-solving ability and willingness to learn
Basic understanding of MS Excel / Google Sheets is a plus
Customer-first attitude with a positive approach
Ability to work in a fast-paced environment

What Were Looking For
Eagerness to learn and grow
Strong ownership and accountability
Good listening skills and attention to detail
Team player with a proactive mindset

Why Join Wizikey
Structured training and mentorship from experienced team members
Opportunity to build a career in Customer Success / SaaS
Exposure to global clients and real-world business use cases
Fast-paced learning-driven startup culture

Additional Information :

Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment learn and keep building. And with every addition of talent this gets new fuel and the magic happens. And that is why we call ourselves Wizards 

Remote Work :

No

Employment Type :

Full-time