Sales and Customer Service Associate

Union: Non-Union
Number of Vacancies: Two
New or Replacement Position: New
Site: Toronto General Hospital 200 University Avenue
Department: Communications & Brand Strategy
Reports to: Manager Marketing & Digital Communications
Salary Range: $20.83 $31.25 per hour
Hours: Up to 25 hours per week
Shifts: Various shifts; Must be able to work weekends and/or holidays as coverage is required
Status: Permanent Part-Time
Closing Date: April 14 2026

Position Summary

The Sales Associate contributes to a positive patient and visitor experience by delivering exceptional customer service and supporting the daily operations of the UHN Campus Store. This role plays an important part in creating a welcoming efficient and well-maintained retail environment for patients families staff and visitors.

Duties

• Customer Experience: Provide courteous compassionate and professional service to all customers; Support patients visitors and staff with product selection and inquiries; Foster a welcoming and inclusive environment aligned with UHN values; Respond to inquiries with sensitivity to patient needs and hospital environment; Resolve customer concerns promptly and escalate when appropriate
• Sales & Transactions: Process transactions accurately using the point-of-sale (POS) system; Handle cash and electronic payments in accordance with established procedures; Demonstrate product knowledge and support sales in a respectful service-focused manner.
• Store Operations: Maintain a clean organized and safe store environment; Restock merchandise and support visual presentation standards; Assist with receiving and stocking inventory; Monitor inventory levels and report low stock or discrepancies; Support opening and closing procedures
• Team & Operational Support: Adhere to UHN policies procedures and health and safety standards; Support in-store promotions and seasonal merchandising initiatives; Contribute positively to a collaborative team environment.

Qualifications :

• Grade 12 Diploma or equivalent is required.
• Minimum one (1) year related experience in a retail or customer service environment.
• Experience in a healthcare hospitality or service-oriented environment considered an asset.
• Strong communication and interpersonal skills.
• Experience operating a cash register/POS system and handling cash accurately.
• Basic math skills and attention to detail for processing transactions and balancing cash.
• Reliable detail-oriented and able to work independently.
• Flexible availability to work various shifts and weekends as required.
• Ability to lift and move merchandise (up to 25 lbs).
• Ability to stand for extended periods and perform repetitive tasks.
• Ability to perform tasks requiring bending reaching and pushing/pulling.

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Part-time