Guest Experience Supervisor

As a Guest Experience Supervisor you will:

• Lead and support guest service agents to deliver exceptional service and uphold company standards.
• Develop and train team members fostering high standards in guest service and experience.
• Address guest feedback and resolve issues using Medallia and Kipsu platforms.
• Collaborate with other departments to streamline operations and maintain room status updates.
• Maximize occupancy and revenue by managing room inventory and coordinating group logistics.
• Motivate the team to achieve performance goals and ensure compliance with policies.
• Work closely with housekeeping to provide personalized experiences for VIP guests.

Qualifications :

• Flexible schedule required including availability for nights weekends and holidays.
• Ability to stand for extended periods and occasionally lift items up to 15 pounds.
• Westgate Resorts is a smoke- and tobacco-free workplace; applicants who use these products may not be considered.
• Successful completion of a background check drug test and verification of work eligibility in the United States.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time