Support Engineer

Support Engineer (R)

Job Description

What youll do

• Configure and support live ongoing and trial client data feeds using the feed configurator.
• Deliver data via Snowflake and cloud storage platforms (e.g. Amazon S3).
• Monitor feed deliveries endtoend identifying upstream and downstream delays using BI dashboards and alerting tools (e.g. Opsgenie).
• Provide operational support for data pipelines and data delivery partnering with data engineering software engineering and customer success teams.
• Troubleshoot data and delivery issues; coordinate with upstream data providers and technology partners as needed.
• Track document and escalate issues through a JIRAbased ticketing system.
• Build and maintain dashboards to track feed health delivery SLAs and data availability.

Qualifications :

Qualifications

Were looking for candidates who have:

• BS or MS in Computer Science or a related technical field.
• 3 years of handson experience with SQL and Python.
• Working knowledge of cloud platforms and data warehouses (Snowflake preferred).
• Experience monitoring data pipelines and identifying upstream/downstream data delays.
• Ability to manage multiple tasks with strong attention to detail.
• Clear communication skills with both technical and nontechnical stakeholders.
• Comfortable working with globally distributed teams.
• Nice to have: Experience with Airflow or similar workflow orchestration tools.

Additional Information :

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand whats happening now whats happening next and how to best act on this knowledge.  We like to be in the middle of the action. Thats why you can find us at work in over 90 countries covering more than 90% of the worlds population. For more information visit .

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time