Front Office Manager

As our next Front Office  Manager you will

• Be passionate about guests and delivering exceptional service.
• Bring strong knowledge and experience across front office operations.
• Take a hands-on organised and supportive approach with your team.
• Be proactive and reactive to situations finding suitable solutions that ensure positive outcomes.
• Be results-driven and understand whats needed to achieve hotel goals.

Qualifications :

Your key missions:

• Ensure all Front Office policies and procedures are strictly followed.
• Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
• Communicate effectively and collaboratively with all other hotel departments.
• Lead by example on shift setting the tone for the guest experience.
• Ensure all team members understand brand standards and deliver consistently.
• Balance operational administrative and colleague needs effectively.
• Handle complaints with confidence and empathy.
• Manage staff planning scheduling and budget adherence to optimise productivity.
• Promote and ensure adherence to Company Health & Safety policies maintaining a safe and clean work environment.

Additional Information :

A little more information:

• You will have the opportunity to be part of a high energy fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356 rooms within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast lunch and dinner as well as a large outdoor car park. 
• To ensure you can best welcome and care for our guests you will need to be fluent in English.

If you feel you are the right candidate for the role as our Kitchen Team Member please click apply now! Wed love to hear from you!

Remote Work :

No

Employment Type :

Full-time