Retail Customer Service (CSM)

As a Retail Customer Service Manager you will play an important role in the Entain family delivering top customer service and driving standards our exciting dynamic Ladbrokes & Coral betting shops no two days are the same and youll have the chance to contribute to a team that wins together and does whats right by our customers.

Reporting to the Shop Manager you will be part of the Shop team who will serve customers and build relationships to encourage repeat custom.

Salary is 13 per hour

Are you ready to launch a winning career

What you will do

• Deliver outstanding customer service.
• Always urge safer gambling.
• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Work patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 15 hours. We will make it up of a blend of long opening or closing shifts and shorter evening shifts. The rota will vary week to week.

At Entain we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications :

To be successful in this role:

• You must be 18 years of age or over to work in one of our betting shops.
• Previous experience delivering great customer service!
• Enjoy engaging with customers from all walks of life.
• Cash handling experience.
• Previous experience dealing with challenging situations.

Additional Information :

Benefits

At Entain we know that signing top players requires a great starting package and plenty of support to inspire your best. Join us and a great compensation package is just the beginning. Working for us in our betting shops you can expect to receive great benefits like:

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers.
• Healthcare and wellbeing support.
• Development opportunities.

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process please contact us and well support you.

Were committed to creating a diverse equitable and inclusive workplace where everyone feels valued respected and able to be themselves.

Were an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race colour nationality ethnic or national origin religion or belief sex gender identity or expression sexual orientation age disability marital or civil partnership status pregnancy or maternity or any other status protected by law.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

#LI-Onsite

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process please contact us and well support you.

Were committed to creating a diverse equitable and inclusive workplace where everyone feels valued respected and able to be themselves.

Were an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race colour nationality ethnic or national origin religion or belief sex gender identity or expression sexual orientation age disability marital or civil partnership status pregnancy or maternity or any other status protected by law.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

No

Employment Type :

Part-time