Customer Support – German & English
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Job Location:
Umhlanga - South Africa
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
uMhlanga South Africa (On-site)
24/7 Rotational Shifts
Salary: R24000/month benefits
About the Role
We are seeking a German-speaking Customer Service Representative to join our online retail client team in this role you will provide professional support to customers handling inquiries and resolving issues efficiently while maintaining high-quality service standards.
Key Responsibilities
- Respond to customer inquiries via phone email and chat in German
- Assist customers with product information order updates and problem resolution
- Maintain accurate records of interactions in support systems
- Provide professional timely and friendly customer service
- Collaborate with internal teams to ensure customer satisfaction
- Adapt to a fast-paced customer-focused work environment
Requirements
- German proficiency: C1C2 (written and spoken)
- English proficiency for internal communication
- Matric / Grade 12 qualification required
- Customer service or call centre experience is an advantage; retail experience is a plus
- Strong communication problem-solving and computer skills
- Comfortable working rotational shifts including weekends if required
Compensation & Benefits
- Salary: R24000/month
- Benefits package included
- On-site role in a dynamic international team
Application Requirements
- Updated CV
- Proof of German proficiency
- Matric / Grade 12 certificate
- Availability for rotational shifts
