Customer Delight Specialist – Russian & English
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Lisbon Portugal (On-site)
40 hours/week (rotational shifts MondaySunday 07:0000:00)
Salary Meal Allowance: 7.63/day
Start Date: 20 April 2026
Contract: 12-month fixed term Permanent after 2 years
Relocation support: Accommodation available
About the Role
We are looking for a Russian-speaking Customer Delight Specialist to join a multilingual team in Lisbon delivering exceptional support to small and medium-sized businesses (SMBs).
This role focuses on translation language support and customer assistance helping clients optimize their experience with products and services. The position suits candidates with strong written and spoken Russian and English skills who value a stable contract and a professional work environment.
Key Responsibilities
- Provide high-quality support to SMB clients across multiple communication channels: live chat email and phone
- Conduct outbound calls when needed to ensure prompt query resolution
- Deliver pre- and post-sales assistance for self-service products guiding clients to maximize campaign performance
- Offer expert guidance on products and tools to enhance client experience
- Identify trends and recurring challenges proactively implementing solutions to improve client satisfaction
- Work effectively in a rotational shift schedule covering Monday to Sunday
Requirements
- Russian
- English B2
- Strong written and verbal communication skills
- Comfortable working rotational shifts
- Ability to manage multiple communication channels and tasks simultaneously
- Customer-focused mindset and problem-solving skills
Compensation & Benefits
- Salary meal allowance of 7.63/day
- 12-month fixed term with potential for permanent contract after 2 years
- Accommodation support for relocation to Lisbon
- Professional multilingual team environment
