Customer Service — Lisbon onsite
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Job Summary
Location: Lisbon Portugal (On-Site)
Work Model: On-Site
Language Required: German English
Schedule: Monday to Sunday 24/7 rotative shifts 2 rotative days off
Start Date: 30 April 2026
Contract: CDD 6 months
Salary: Base 14 months Meal allowance 7.63/day
Bonus / Extra: 60 complexity bonus 11 months
Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months).
About the Role
Join the German-speaking Customer Support team for one of the worlds largest e-commerce platforms. You will review user-generated content against platform community guidelines. This role requires emotional resilience exposure to sensitive content is part of the daily workflow. Wellbeing support is provided.
What You Will Do
- Review German-language user-generated content against community guidelines
- Make consistent policy-based decisions on content approval restriction or removal
- Identify and escalate high-severity content following defined protocols
- Maintain accuracy and consistency under time pressure
- Participate in calibration sessions
- Flag policy gaps or edge cases
What We Are Looking For
- German
- Good English skills
- Emotional resilience ability to process distressing content professionally
- Strong decision-making and written communication skills
- Understanding of online culture and digital communities
- EU ID valid Portuguese residence permit or equivalent
Whats In It for You
- Base 14 months 60 complexity bonus 11 months
- Meal allowance 7.63/day
- Health insurance (from day 1 free after 6 months)
- Shared accommodation for relocators
- Psychological wellbeing support provided
