Customer Service — Lisbon onsite

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Location: Lisbon Portugal (On-Site)

Work Model: On-Site

Language Required: German English

Schedule: Monday to Sunday 24/7 rotative shifts 2 rotative days off

Start Date: 30 April 2026

Contract: CDD 6 months

Salary: Base 14 months Meal allowance 7.63/day

Bonus / Extra: 60 complexity bonus 11 months

Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months).

About the Role

Join the German-speaking Customer Support team for one of the worlds largest e-commerce platforms. You will review user-generated content against platform community guidelines. This role requires emotional resilience exposure to sensitive content is part of the daily workflow. Wellbeing support is provided.

What You Will Do

Review German-language user-generated content against community guidelines
Make consistent policy-based decisions on content approval restriction or removal
Identify and escalate high-severity content following defined protocols
Maintain accuracy and consistency under time pressure
Participate in calibration sessions
Flag policy gaps or edge cases

What We Are Looking For

German
Good English skills
Emotional resilience ability to process distressing content professionally
Strong decision-making and written communication skills
Understanding of online culture and digital communities
EU ID valid Portuguese residence permit or equivalent

Whats In It for You

Base 14 months 60 complexity bonus 11 months
Meal allowance 7.63/day
Health insurance (from day 1 free after 6 months)
Shared accommodation for relocators
Psychological wellbeing support provided

Location: Lisbon Portugal (On-Site) Work Model: On-Site Language Required: German English Schedule: Monday to Sunday 24/7 rotative shifts 2 rotative days off Start Date: 30 April 2026 Contract: CDD 6 months Salary: Base 14 months Meal allowance 7.63/day Bonus / Extra: 60 complexity bonus 11 mo...