Customer Support Specialist Czech-speaking — Lisbon

Location: Lisbon Portugal (On-Site)

Work Model: On-Site

Language Required: Czech English

Schedule: Monday to Sunday 08:0017:00 or 09:0018:00 rotative 2 rotative days off Future possibility of 24/7 (TBC by client)

Start Date: 30 April 2026

Contract: Permanent after 3-month trial

Salary: Base 14 months Meal allowance 7.63/day

Bonus / Extra: 45 complexity bonus 11 months Welcome bonus paid in 12 monthly instalments

Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). No flight ticket. Relocation inside Portugal not available.

About the Role

Join the Czech-speaking customer support team for one of the worlds largest e-commerce and digital platforms based in Lisbon. You will handle customer queries related to orders accounts and platform services combining e-commerce knowledge with strong customer service skills. 2 openings with a 30 April start.

What You Will Do

• Handle Czech-language customer queries via chat email and phone for a global e-commerce platform
• Resolve order account payment and product queries with accuracy and empathy
• Follow platform guidelines and escalation protocols
• Meet daily quality and productivity KPIs
• Manage increased contact volumes during peak and promotional seasons
• Document all interactions accurately

What We Are Looking For

• Czech
• Good English skills
• Strong understanding of e-commerce platforms and online shopping
• Customer service experience preferred
• Empathetic communication style and rational decision-making
• EU ID Residence Card Manifestação de Interesse or valid/expired Work Visa Type D with AIMA appointment NIF
• NISS preferred (support available if not yet obtained)

Whats In It for You

• Base 14 months 45 complexity bonus 11 months
• Meal allowance 7.63/day
• Welcome bonus paid monthly across first 12 months
• Health insurance from day 1 (free after 6 months)
• Shared accommodation for relocators (up to 12 months)
• Permanent contract after 3 months