Sr Analyst I

Job Description:

Roles & Responsibilities

Install configure and manage VMware vSphere 7/8.x ESXi Infrastructure

Perform advanced diagnostics and resolve complex VMware ESXi and vCSA issues

Troubleshoot ESXi host failures vCenter outages and datastore disconnection events

Build and patch ESXi hosts and vCenter appliances using VLCM esxcli and other tools

Replace custom certificates for vCSA and vSphere Replication (vREP) appliances

Conduct performance and capacity investigations across clusters hosts storage and VMs

Configure and manage HA DRS SDRS resource pools and cluster-level configurations

Address CPU memory and disk bottlenecks and optimize resource usage

Perform VM migrations (vMotion Storage vMotion) and resolve related issues

Support and troubleshoot Fault Tolerance (FT) related configurations

Manage VCSA backup and restore procedures Administer vCenter roles permissions users and groups

Execute routine maintenance: performance tuning break-fix troubleshooting health checks

Work with server hardware (Lenovo HP Dell) and troubleshoot hardware-related issues

Utilize vendor tools like HP OneView Lenovo XClarity Dell OpenManage

Collaborate with internal teams to resolve technical issues via structured incident/problem/change management processes

Use ServiceNow (SNOW) for ticketing and workflow tracking

Document technical solutions and perform knowledge transfer when necessary

Required Skills

VMware vSphere 7/8.x: Installation configuration and advanced administration

vCenter Server Appliance (vCSA) & ESXi troubleshooting

Patch management via VLCM or esxcli

Certificate management for vCSA & vREP

High availability technologies: HA DRS SDRS

Performance tuning and capacity planning for virtual infrastructure

Hands-on experience with vMotion Storage vMotion and FT

vCenter User and Role Management

Familiarity with hardware management for Lenovo HP and Dell

Backup and restore strategies for vCSA

Strong understanding of basic networking

ITIL practices: Incident Change and Problem Management

Hands-on experience with ServiceNow (SNOW)

Good-to-Have Skills

Knowledge of Aria Operations / Aria Operations for Logs

Exposure to AWX automation platform

Familiarity with scripting or automation for VMware environments Soft Skills & Other Requirements

Strong troubleshooting and analytical skills

Excellent written and verbal communication

Ability to work in a dynamic and flexible support environment

Customer-centric mindset and commitment to issue resolution

Willingness to work on rotating shifts including nights/weekends/holidays

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