Customer Care Manager

Giza - Egypt

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Develop and implement customer service policies and procedures.

Lead and manage a team of customer service representatives.
Handle complex customer inquiries and complaints professionally.
Monitor customer interactions and ensure high service standards.
Conduct surveys and analyze feedback to improve customer experience.
Collaborate with marketing and sales teams to enhance customer engagement.
Train staff on customer service best practices and brand knowledge.
Maintain accurate records of customer interactions and resolutions.
Ensure compliance with industry regulations and company policies.
Set customer satisfaction goals and work towards achieving them.

Requirements

Proven experience in customer service management preferably in the cosmetics industry.
Strong leadership and team management skills.
Excellent communication and problemsolving abilities.
Knowledge of CRM systems and customer service software.

Develop and implement customer service policies and procedures. Lead and manage a team of customer service representatives.Handle complex customer inquiries and complaints professionally.Monitor customer interactions and ensure high service standards.Conduct surveys and analyze feedback to improve c...