Customer Service Coordinator

ABOUT AZELIS

• Azelis employs4300people across65 countries. We value forwardlooking entrepreneurial people and offer growth training and competitive remuneration. Were anequal opportunities employerthat listens to employee feedback and supports career development.

MAIN ACCOUNTABILITIES

• Process sales orders in Azelis ERP.

• Ensure proper follow up of order. Track deviations and maintain dates and data.

• Coordinate with Procurement team to ensure timely order fulfillment.

• Handle downstream logistics (warehouse picking transportation).

• Rationalize cost per unit using various leverages

• Handle any inquiries related to orders and order documentation from customers forwarders customs and warehouses.

• Proactively advise customers and commercial team on any issues which would prevent/delay deliveries on time in full.

EXPERIENCE SKILLS & EDUCATION

• Proven experience in customer service supply chain exports and cross-functional working.

• Excellent organizational skills attention to detail and autonomy.

• Time management and prioritization.

• Agility continuous improvement mindset.

• Collaboration and teamwork

• Advanced user of various IT tools & ERP systems.

• Understanding of customer and market dynamics and requirements.

• High service level standards.

• Strong communication skills conflict resolution.

• Proficient withMicrosoft Office; ERP experience (D365/AX) a plus

REPORTING LINE

• The Customer Service Coordinator reports to the Customer Service Supervisor. This role will be based in Sydney

WHATS ON OFFER

• Supportive team modern Brookvale office

• Career growth professional training competitive remuneration

• Full-time MondayFriday (2 days per week flexible working arrangements once trained in role)

If this sounds like you submit your application today.
Only shortlisted candidates will be contacted. No agencies