IT Asset Management Analyst I

Job Title: IT Asset Management Analyst I
Location (On-site Remote or Hybrid): Topeka KS (onsite)
Contract Duration: 1 year

Job description:
The IT Asset Management Analyst I is responsible for the hands-on operational execution of the IT hardware lifecycle from procurement and receipt through deployment tracking maintenance and secure retirement. This role is primarily warehouse- and asset-focused and includes limited technical responsibilities such as basic hardware troubleshooting warranty repair (RMA) coordination and device readiness.

The ideal candidate brings a blend of warehouse operations IT asset management discipline and working knowledge of IT support ensuring hardware is accurately tracked compliant with NERC/CIP requirements securely transported and deployed in a ready-to-use state. This is a contract position supporting a regulated electric utility environment.

Key Responsibilities
IT Asset & Warehouse Operations (Primary Function)

• Manage all daily warehouse operations for IT hardware including receiving shipping storage staging and physical inventory.
• Asset tag document and maintain accurate records of all IT equipment using IT Asset Management tools such as ServiceNow.
• Reconcile purchase orders verify shipment counts and condition and escalate discrepancies when needed.
• Coordinate hardware distribution and asset returns for IT teams and end users.
• Support hardware procurement activities and maintain stock levels of standard devices and accessories.
• Perform scheduled weekly deliveries and pickups of IT hardware and accessories to company locations using a company-provided vehicle ensuring secure transport and documented chain-of-custody.
• Maintain chain-of-custody documentation and follow NERC/CIP requirements for secure handling transport and tracking of assets.

Device Preparation & Technical Support

• Perform basic troubleshooting of laptops desktops and peripherals before escalating to workstation or endpoint support teams.
• Validate device readiness and ensure quality before releasing hardware to end users.
• Support user device replacements swaps and lifecycle refresh activities.
• Coordinate warranty repair and RMA activities with hardware vendors and manufacturers.

Data Disposition Compliance & Lifecycle Tracking

• Perform secure data wipes drive destruction and end-of-life asset handling in compliance with NERC/CIP and internal security standards.
• Document disposition steps and maintain audit-ready lifecycle records within ServiceNow or approved asset systems.
• Ensure awareness of internal control processes and SOX-related asset handling guidelines.

Process Improvement Documentation & Collaboration

• Maintain and update standard operating procedures for IT asset handling and warehouse operations.
• Assist in developing efficient workflows to optimize inventory accuracy deployment speed and data quality.
• Collaborate with workstation network security procurement and IT Asset Management teams to support enterprise hardware standards and refresh cycles.

Key Attributes

• Ability to work independently or as part of a team with minimal supervision.
• Ability to prioritize system-generated (ServiceNow) tasks based on criticality and meet deadlines.
• Self-motivated; detail- and goal-oriented with an innovative mindset.
• Strong communication and presentation skills.
• Experience applying IT data analysis techniques using Excel PeopleSoft and ServiceNow.
• Strong interpersonal and team-building skills with the ability to work across diverse teams and influence change across functional and business boundaries.
• Must be reliable accountable and flexible.

Physical Requirements

• Ability to occasionally stand walk or sit for prolonged periods of time.
• Ability to climb stoop kneel crouch or crawl as required to perform job duties.
• Ability to lift move and carry equipment weighing between 10 and 70 pounds to perform essential job functions.