Field Support Analyst I

Forest Park, OH - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Professional Job Description:

Job Title: Billing Analyst I / Field Support Analyst I (FSA1)
Location: Forest Park GA 30297 (Hybrid Monday - Thursday in office and Friday remote)
Duration: 3 Years Possible Extensions & Conversion
Schedule: Monday Friday Standard Shift

XXXX: $23.00 $26.00 Per hr. on w2.

Position Summary

The Billing Analyst I is responsible for ensuring accurate and timely billing for customers across Lighting & Smart Services Business Unit (LSSBU) including Video Surveillance Colocation and Utility Services. This role involves billing operations auditing compliance dispute resolution and collections of support while collaborating with cross-functional teams to maintain billing accuracy and customer satisfaction.

Key Responsibilities

Billing Operations

Coordinate billing activities for regulated unregulated and governmental accounts
Ensure timely and accurate billing for LSSBU and Utility Services customers
Establish new accounts and apply correct rate/rider combinations per company regulations
Manage billing for contracts including new broken and one-time charges (NESBs)
Collaborate with internal teams including Sales Engineering Metering and Customer Service

Compliance & Documentation

Review commercial contracts for accuracy and compliance with company policies
Maintain billing documentation in systems such as CSS LAMP Power Services Database and Documentum
Perform compliance checks and resolve workflow management forms (WFMs)
Ensure adherence to regulatory requirements tariffs and internal controls

Billing Analysis & Adjustments

Analyze billing data based on contracts and tariffs (EOL TOU etc.)
Investigate discrepancies and perform billing adjustments with proper approvals
Research historical data for audits adjustments and reporting
Interpret prints maps and database records to reconcile billing data

Customer Support & Collections

Support internal and external customers with billing inquiries
Investigate and resolve customer disputes related to invoices
Assist in collections activities including contacting customers for past-due invoices
Partner with sales teams to enhance customer value and satisfaction

Process Improvement & New Business Support

Assist in onboarding new business processes and billing workflows
Support continuous improvement initiatives in billing and operations
Work effectively in a fast-paced high-volume environment with minimal supervision

Required Qualifications

Bachelors Degree (preferred)
0 3 years of experience in billing customer service or related field
Strong proficiency in Microsoft Office (Excel Word Teams)
Analytical thinking and problem-solving skills
Strong communication and organizational abilities

Preferred Qualifications

Experience with billing systems (CSS preferred)
Knowledge of utility billing rates and tariffs
Experience in customer service marketing or sales support
Familiarity with databases and compliance processes

Key Skills & Competencies

Billing & Accounts Management
Data Analysis & Reporting
Customer Service & Dispute Resolution
Compliance & Documentation
Microsoft Excel (Advanced)
Contract & Tariff Analysis
Cross-functional Collaboration
Problem Solving & Decision Making

Work Environment

Hybrid work model (office presence required as needed)
Fast-paced deadline-driven environment
No relocation provided

Professional Job Description: Job Title: Billing Analyst I / Field Support Analyst I (FSA1) Location: Forest Park GA 30297 (Hybrid Monday - Thursday in office and Friday remote) Duration: 3 Years Possible Extensions & Conversion Schedule: Monday Friday Standard Shift XXXX: $23.00 $26.00...