Business System Analyst (Lead)

Only AZ candidates
Req Title: Business System Analyst (Lead)
Locations: Phoenix AZ

REMOTE PLUS OCCASSIONAL MEETINGS

PROFESSIONAL COMPETENCIES

The LBSAs primary role is to assist the PMO with business analyst activities which include defining business requirements serving as a Scrum Master and supporting a project team. All project initiatives managed under the PMO are high-complexity and highly visible to the City. Therefore the individual selected for this position must have excellent communication active listening and high customer service skills to manage multiple stakeholders. The desired candidate will have strong skills in gathering business and technical requirements mapping business processes data and system workflows facilitating gap analyses and contributing to other written business deliverables to increase business value and the quality of services and solutions while bridging the communication gap between the business and technical staff. The LBSA will work independently proactively communicate and collaborate with external and internal customers and must be able to juggle multiple initiatives simultaneously. Additionally attention to detail business writing and organization skills are a must.

This position will primarily work with the Citys Learning Management System expanding the current capabilities and driving process improvements. Experience with Cornerstone OnDemand is required.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

5 years of experience as a lead business systems analyst creating business cases business and technical process mapping and requirements gathering.

3 years of experience as an administrator with Cornerstone OnDemand including advanced reporting (calculated fields custom fields complex dashboards) feed management deep system configuration and security roles.

3 years of experience working on Agile Projects

Bachelors degree in business administration management information technology or related field.

Strong analytical and business skills required including a thorough understanding of how to interpret customer business needs and translate them into an application and operational requirements.

Prior experience conducting user acceptance testing providing training support and contributing to the creation of business deliverables.

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives managers and subject matter experts.

Exceptional attention to detail; documents must be professional and ready for executive review.

Advanced proficiency with MS Word OneNote Excel PowerPoint Microsoft Project/Planner and Visio.

Project implementation support experience (multi-year large teams phased rollouts etc.)

PREFERRED EXPERIENCE AND TRAINING

Experience working with a large-scale enterprise highly regulated government agency including sworn and unsworn employees.

Certified Business Analysis Professional (CBAP) designation from the International Institute of Business Analysis (IIBA).

Other certifications and skills such as Lean Kaizen Scrum / Agile Project management methodologies ITIL v3 Foundation Training and/or Certification.

Experience working with Business Intelligence (BI) tools.

Critically evaluate information gathered from multiple sources reconcile conflicts decompose high-level information into details abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs.