Tax Onboarding Specialist (Bengaluru, India)

About Netchex

Netchex is a leading HR payroll and workforce management platform trusted by thousands of businesses across the U.S. Our mission is simple: make HR and payroll easier through intuitive intelligent software.

Were a remotefirst team of builders problemsolvers and peoplefocused innovators and were just getting started.

Summary of the Role

We are looking for a Tax Onboarding Specialist to own the tax setup lifecycle for new Netchex clients. From the initial kickoff call through go-live youll ensure every FEIN registration tax account multi-state filing and agency authorization is validated documented and in place before the first payroll runs. Youll be the bridge between clients government agencies and internal teams and the person who catches what others miss.

Key Responsibilities

Participate in client kickoff calls to introduce and align on all tax onboarding requirements from day one.

Communicate tax setup requirements clearly and early in the onboarding lifecycle to minimize delays and keep clients on track.

Proactively identify and resolve missing setup items account numbers POA TPA etc

Validate FEIN and tax account setup including all applicable multi-state registrations for accuracy prior to go-live.

Handle federal state and local tax agency communications accurately and on behalf of clients throughout onboarding.

Identify and escalate tax setup risks with sufficient lead time to protect go-live timelines.

Review Offshore Tax Operations Specialist tasks for accuracy and ensure backend documentation and data collection are completed within defined handoff timelines.

Confirm tax account numbers frequencies and rates within established SLA windows.

Deliver complete and accurate tax verification documents to clients at close of onboarding.

Maintain onboarding case files to audit-ready standards in accordance with internal SOPs.

What Were Looking For

23 years of experience in payroll tax client onboarding or HCM implementation payroll or tax experience required.

Knowledge of payroll tax compliance at the federal state and local level is strongly preferred.

Demonstrated ability to communicate directly with government agencies and clients.

Strong organizational skills and sharp attention to detail you catch the small things before they become big problems.

Ability to manage multiple onboarding cases simultaneously in a deadline-driven environment.

Proficiency with Microsoft Office Suite especially Excel and Outlook.

Familiarity with multi-state payroll and tax complexity is a plus.

About You

Youre the person who reads the fine print and finds the thing everyone else missed.

You communicate complex tax and compliance topics clearly to clients who may have never dealt with them before.

You stay calm when agency timelines are tight or a setup issue surfaces close to go-live.

You take ownership of your cases end-to-end and dont let things fall through the cracks.

Youre collaborative by default you know that getting a client live requires the whole team.

You want to build deep expertise in payroll tax and you see this role as the foundation for it.

Heres how we show up

Win Together One team. One mission. No silos.

Deliver Results No excuses. Just results.

Raise the Bar Better today. Stronger tomorrow.

Decide and Drive We dont wait for perfect. We move.

Bring the Energy Positivity fuels performance.