Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Job Description

To be effective an individual must be able to perform each job duty successfully.

Analyze data and other information to make strategic decisions to improve team performance gain efficiencies improve service and remove pain points for employees and members

Proactively communicate with branch teams vendors and other stakeholders regarding preventative solutions active issues and reporting. Ensure all stakeholders have the information needed to continue serving members to the highest level possible.

Manage and oversee the processes for card issuance activation and maintenance

Ensure compliance with all industry regulation relating to payment processes

Proactively address payment related complaints with members employees vendors and compliance

Manage lead mentor develop and evaluate employees on the team to ensure the team performs at optimal levels

Set monitor and hold team accountable for performance related to KPIs SLAs employee service surveys and goals

Proactively identify opportunities for process optimization and implement improvement to enhance efficiency

Generate reports on team performance and provide insight to leadership within the organization

Oversee and ensure the availability functionality and security of branch payment machines

Manage relationships with payment vendors and maintain contracts

Oversee the planning and execution of machine expansion upgrades and effectively communicate the plan to leadership

Oversee and manage the cash replenishment process and forecasting for ATM service

Research create plan and execute department projects

Communicate effectively with employees peers and leadership within the organization

Analyze transaction and machine data and logs to identify anomalies trends patterns and potential service issues and find solutions

Oversee department audits to ensure adherence to industry regulation and organizational policy and procedures

KNOWLEDGE SKILLS and ABILITIES

The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Five years of progressive experience within a credit union or financial institution overseeing check and card payment functions.
• Three years in a leadership role of an assistant manager or higher with oversight of medium to large teams.

Education

• Bachelors degree from an accredited institution in business marketing finance economics or related field. Education will be verified. OR three additional years combined with experience years in a progressive financial setting.

Licenses Certifications Registrations

N/A

Managerial Responsibility

This position will oversee the Payment Operations department which consists of up to 10 direct reports.

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook Word PowerPoint and Excel
• Demonstrated experience with financial core software (Symitar experience preferred)

Language Skills

• Demonstrated ability to clearly express ideas methodology results and recommendations verbally in writing and through insightful reports and graphic illustrations.
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
• Demonstrated ability to clearly give instruction to others.

Other Skills and Abilities

• Demonstrated understanding of Payment processing (from transactions initiation to settlement/clearing/dispute management) accounting and reconciliation process
• Knowledge of backend payment systems for both payment processors and merchants
• Experience managing card network relationships and alternative payment methods.
• Proven success managing external customers and working with internal teams to build new capabilities and implement complex initiatives.
• Knowledge of State and Federal regulatory requirements as related to areas of responsibility (for example: NACHA ACH operating rules Reg E Reg D Reg CC Federal Reserve Bank government agencies and general banking rules).
• Data driven approach for ongoing operational performance measurement and tracking.
• Expertise on internal working of banking systems and card networks preferred.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Adaptive to change responds positively to altered circumstances or conditions.
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts strategies systems etc.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams.
• Proactively solves problems and actively improves processes and creates efficiencies.
• Professional exercises personal discretion and independent judgement.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timeline.
• Data analytics and data validation skills and proficiency in business data analysis (MS Excel etc.).

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit talk and hear consistently.

Ability to stand walk and use hands to handle or reach occasionally.

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 25 pounds occasionally

Ability to lift up to 50 pounds rarely

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.